Jacob Sawyer
Bellevue
Summary
Versatile professional with a strong background in emergency communications and technical support. Known for exceptional active listening and decision-making skills, contributing to improved team efficiency and customer satisfaction in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Communications Specialist
Nebraska Humane Society
Omaha, NE
05.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of animal control vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Technical Support Representative
Cox Communications
09.2018 - 05.2021
- Resolved technical issues for customers using troubleshooting software and diagnostic tools.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Executed sales strategies to fulfill customer requirements and enhance satisfaction.
Kitchen Supervisor
Lippy's BBQ
Malcolm, NE
03.2017 - 09.2018
- Supervised daily kitchen operations, ensuring adherence to food safety and sanitation standards.
- Trained and mentored kitchen staff on best practices and efficient workflow techniques.
- Coordinated inventory management, optimizing stock levels to minimize waste and maintain supply consistency.
- Monitored food preparation processes for quality control, guaranteeing high standards in every dish served.
- Streamlined communication between front-of-house and back-of-house teams, enhancing overall service efficiency.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Truck Unloader
Walmart
Bellevue, NE
03.2016 - 03.2017
- Unloaded and organized merchandise from delivery trucks to optimize warehouse efficiency.
- Operated pallet jacks and forklifts to transport heavy items safely within the warehouse.
- Collaborated with team members to maintain accurate inventory levels through effective stock management.
- Maintained a clean and safe work environment by adhering to safety regulations and guidelines.
Dairy Clerk
Hy-Vee
Plattsmouth, NE
12.2013 - 03.2016
- Assisted customers in selecting dairy products, ensuring high levels of satisfaction and product knowledge.
- Maintained inventory levels by regularly checking stock and placing orders as needed to prevent shortages.
- Ensured proper labeling and rotation of dairy products, minimizing waste and maintaining quality standards.
- Collaborated with team members to streamline stocking processes, enhancing overall department efficiency.
- Trained new dairy clerks on rotation systems, product management and customer service.
Education
High School Diploma -
Conestoga High School
Murray, NESkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Animal knowledge, domestic and wild
- Incident reporting
- Pallet jack operation
- Stress tolerance
- Heavy lifting
Certification
- Dispatch Essentials, National Animal Care & Control Association - 2025
Timeline
Communications Specialist
Nebraska Humane Society
05.2021 - Current
Technical Support Representative
Cox Communications
09.2018 - 05.2021
Kitchen Supervisor
Lippy's BBQ
03.2017 - 09.2018
Truck Unloader
Walmart
03.2016 - 03.2017
Dairy Clerk
Hy-Vee
12.2013 - 03.2016
High School Diploma -
Conestoga High School