Jade Thomas
Bellevue,NE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
EVS Senior Attendant
Sodexo
11.2022 - Current
- Enhanced cleanliness standards by implementing thorough cleaning and sanitizing procedures for various surfaces and areas.
- Improved overall facility hygiene by maintaining a consistent schedule of routine cleaning tasks.
- Reduced the spread of illness with diligent attention to detail in high-touch point areas, such as door handles, light switches, and railings.
- Ensured guest satisfaction by promptly addressing any concerns or issues related to cleanliness or sanitation.
- Delivered exceptional customer service while interacting with guests during daily duties, fostering positive impressions of the facility.
- Demonstrated adaptability by efficiently switching between tasks as needed to accommodate changing priorities in fast-paced environments.
- Upheld company image through meticulous attention to detail when preparing event spaces for use, ensuring optimal presentation standards were met.
- Managed time effectively to complete assigned tasks within designated shifts while avoiding disruptions in other departments'' operations.
Float Consultant
True Rest Float Spa
05.2021 - 01.2022
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
Linen Attendant
Caesar's -Horseshoe Casino
01.2020 - 03.2020
- Improved linen cleanliness by implementing thorough inspection and sorting processes.
- Enhanced guest satisfaction with timely delivery of clean linens to rooms and public areas.
- Streamlined laundry operations by effectively organizing, folding, and storing linens.
- Reduced linen loss by maintaining accurate inventory records and conducting regular audits.
- Collaborated with housekeeping staff to promptly address any linen shortages or quality issues.
Telephone Customer Service Representative
Vendorin LLC
01.2018 - 06.2018
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Established long-lasting customer relationships through exceptional service and proactive communication.
- Exceeded performance targets by consistently handling a high volume of calls with accuracy and professionalism.
- Improved overall call center metrics by maintaining low average hold times and high first-call resolution rates.
- Streamlined issue resolution processes, leading to quicker response times for customers in need of assistance.
- Contributed to team success by assisting colleagues in handling complex or escalated calls as needed.
- Maintained comprehensive knowledge of products and services, ensuring accurate information delivery to customers.
- Reduced callback frequency by thoroughly addressing all customer concerns during initial interactions.
Telephone Interviewer
Professional Research Consultants Inc Prc
01.2017 - 01.2018
- Improved customer satisfaction by conducting thorough telephone interviews and accurately recording responses.
- Streamlined data collection process for faster project completion by effectively utilizing computer software and databases.
- Enhanced interviewee engagement with clear communication and active listening skills during telephone interviews.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Developed strong rapport with interviewees, resulting in more detailed and accurate survey responses.
- Collaborated with team members to share best practices, boosting overall productivity and performance.
- Handled sensitive information with discretion, adhering to confidentiality requirements and protecting respondent privacy.
- Adapted quickly to changes in project parameters, ensuring seamless transitions between different surveys and assignments.
- Maintained a professional demeanor during challenging calls, de-escalating situations and preserving relationships with potential respondents.
Team Member/Service Desk Representative
Toys"R"Us
09.2015 - 01.2017
- Enhanced customer satisfaction by addressing and resolving service desk tickets in a timely manner.
- Streamlined workflow for faster issue resolution, actively participating in team meetings to improve processes.
- Collaborated with cross-functional teams to resolve complex technical issues, ensuring minimal downtime for endusers.
- Maintained comprehensive documentation of service desk requests, assisting in future troubleshooting and training efforts.
- Reduced ticket backlog by implementing efficient prioritization strategies and effective time management techniques.
- Delivered exceptional customer support through clear communication, active listening, and empathy while navigating challenging situations.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Abraham Lincoln High School
Council Bluffs, IA05.2015
Skills
- Critical Thinking
- Safe Work Practices
- Service Quality
- Customer Satisfaction
- Written and Oral Communications
- Telephone Management
- High-Volume Environments
- Service Delivery
- Customer Support
- Good Listening Skills
Timeline
EVS Senior Attendant
Sodexo
11.2022 - Current
Float Consultant
True Rest Float Spa
05.2021 - 01.2022
Linen Attendant
Caesar's -Horseshoe Casino
01.2020 - 03.2020
Telephone Customer Service Representative
Vendorin LLC
01.2018 - 06.2018
Telephone Interviewer
Professional Research Consultants Inc Prc
01.2017 - 01.2018
Team Member/Service Desk Representative
Toys"R"Us
09.2015 - 01.2017
High School Diploma -
Abraham Lincoln High School
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