Jahmal T Anderson
Lincoln
Summary
Received three service stars for working with low supervision
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
09.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
Nash Central High School
Rocky Mount, NC04.2005
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Product knowledge
- Cash handling expertise
- Customer inquiries
- Refund handling
Timeline
Customer Service Cashier
Lowes Home Improvment
09.2024 - Current
Nash Central High School