Jake Thornton
Valentine,NE
Summary
Dynamic and detail-oriented Master Technician with extensive experience Off road atv and utv, excelling in troubleshooting and preventive maintenance. Proven ability to enhance customer satisfaction through exceptional service and effective team training. Skilled in electrical repair and adept at multitasking, ensuring optimal vehicle performance and safety while maintaining a high standard of workmanship.
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
12
12
years of professional experience
Work History
Polaris ORV Master Gold Tech
Tehrani Motors/Tmc Powersports
01.2014 - Current
- Assisted in routine maintenance and troubleshooting of equipment to ensure operational efficiency.
- Learned safety protocols and best practices for handling tools and machinery effectively.
- Supported team members by preparing materials for production processes, enhancing workflow.
- Operated basic diagnostic tools to identify issues and provide solutions under supervision.
- PDI New units, install accessories,
- Diag and Repair issues from electrical to major mechanical on offroad atv and utvs.
- Participated in training sessions to develop technical skills and operational knowledge quickly.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Cam Am Off Road Master Tech
No Limit Power
04.2021 - 03.2023
- Diagnosed complex technical issues to ensure optimal vehicle performance and safety.
- Led team in troubleshooting, reducing repair turnaround time through efficient workflow management.
- Mentored junior technicians, enhancing their skills and knowledge of advanced diagnostic tools.
- Implemented process improvements that increased service efficiency and customer satisfaction ratings.
- Analyzed equipment failures to identify root causes, informing preventive maintenance strategies.
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Optimized workflow efficiency by organizing the workspace for optimal access to tools, equipment, and parts needed for each job.
- Upheld brand reputation through adherence to manufacturer guidelines during all repairs, ensuring vehicles met required specifications.
- Ensured smooth shop operations by managing inventory, ordering parts as needed, and maintaining tools in optimal condition.
- Promoted a positive work culture through displaying strong teamwork skills, maintaining open communication channels, and addressing conflicts promptly.
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
- Delivered top-notch customer service by efficiently diagnosing vehicle problems and clearly explaining repair options to clients.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed safety and emissions inspections.
Education
High School Diploma -
Valentine High School
Valentine, NESkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation and reporting
- Customer interaction
- System troubleshooting
- Repair services
- Workload management
- Routine Inspections
- Deadline oriented
- Team Training
- Relationship building
- Product Inspections
- Electrical repair
- Extensive organizational skills
- Assembly and production
- Tech-Savvy
- Mechanical aptitude
- Hardware installation
Timeline
Cam Am Off Road Master Tech
No Limit Power
04.2021 - 03.2023
Polaris ORV Master Gold Tech
Tehrani Motors/Tmc Powersports
01.2014 - Current
High School Diploma -
Valentine High School
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