Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jalynn Vukonich

Elkhorn

Summary

Experienced talent acquisition and customer experience professional with over 5 years of success in full-cycle recruiting, stakeholder engagement, and program development. Proven abilitiy to lead high-impact projects, enhance employee lifecycle processes, and improve retention through data-driven initiatives. Seeking to apply strategic leadership and people-first solutions to drive continuous improvement in a fast-paced, growth-focused organization.

Overview

7
7
years of professional experience

Work History

Account Manager

Aureus Medical Group
01.2022 - Current
  • Led onboarding and assignment management for travel nurses, ensuring high satisfaction and retention rates.
  • Partnered cross-functionally with internal teams to improve the end-to-end employee lifecycle experience, from placement to exit.
  • Designed and launched a recognition initiative for long-term travelers, improving engagement and reducing early exits.
  • Co-led team-wide change management training during a CRM system transition, improving adaption rates by 92%.
  • Analyzed workforce trends to develop personalized support plane for each contractor, boosting placement success.

Nurse Recruiter

Aureus Medical Group
07.2019 - 12.2021
  • Managed full-cycle recruitment of nurses, including sourcing, interviewing, and onboarding.
  • Tracked and reported hiring metrics to leadership, identifying optimizations points that informed quarterly goals.
  • Created standardized candidate communication templates to improve clarity and consistency during the recruitment process.
  • Operated and maintained applicant tracking and candidate management systems.
  • Managed and led employees through their assignment.
  • Provided world-class customer service to employees and clients.

Customer Experience Specialist

Spreetail
10.2018 - 06.2019
  • Developed and implemented onboarding and training materials for new hires, enhancing early employee experience and knowledge retention.
  • Handled 200+ daily customer touchpoints via phone and email, emphasizing empathy and first-contact resolution.
  • Collaborated with cross-departmental teams to reduce contact rate.
  • Supported internal morale initiatives and team engagement contests, boosting team satisfaction.

Bank Teller

Union Bank & Trust Company
01.2018 - 10.2018
  • Delivered consistent, positive service experiences across daily customer interactions while ensuring compliance.
  • Identified sales opportunities and cross-sold products, exceeding monthly performance goals.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.

Education

Bachelor of Science - Business Administration

University of Nebraska At Omaha
Omaha, NE
01.2017

Skills

  • Employee Experience Strategy
  • Program & Project Management
  • Onboarding & Engagement Initiatives
  • Cross-Functional Collaboration
  • Employee Survey Design & Analysis
  • Internal Communication Strategy
  • Process Improvement & Optimizations
  • HRIS/ATS Systems
  • Data-Driven Decision Making
  • Stakeholder Relationship Managment

Accomplishments

  • Improved candidate satisfaction scores by 18% through a high-touch engagement strategy and survey feedback loops.
  • Cut time-to-fill by 20% through communication revamp and proactive talent pipeline development.
  • Recognized with quarterly performance awards for to recruiter productivity and retention outcomes.

Timeline

Account Manager

Aureus Medical Group
01.2022 - Current

Nurse Recruiter

Aureus Medical Group
07.2019 - 12.2021

Customer Experience Specialist

Spreetail
10.2018 - 06.2019

Bank Teller

Union Bank & Trust Company
01.2018 - 10.2018

Bachelor of Science - Business Administration

University of Nebraska At Omaha

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Jalynn Vukonich