James Frahm
I have an excellent background in sales and customer service. I am a self-starter with good work ethic who likes to do things right the first time. I have excellent people and customer service skills and work well in a team environment.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment. All of these skills contributed to me being asked to travel, domestically and abroad, for previous jobs. I was sent to Nashville, TN and to San Diego, CA for sales related meetings with Bridgestone/Firestone. I also traveled to Miami, FL and Wilmington, NC numerous times for post-hurricane assistance with generators while working for Coleman Powermate. Additionally, Powermate sent me to Asia, where I spent 4 days in China and 7 days in South Korea meeting with vendors to assist them with service and troubleshooting techniques.
Work History
Team Lead Fishing
6 Years 2 Months- Led team in achieving sales targets through effective training and development initiatives.
- Streamlined inventory management processes to enhance operational efficiency and reduce stock discrepancies.
- Implemented customer service improvement strategies, elevating overall customer satisfaction ratings.
- Coordinated cross-departmental communication to ensure alignment on product promotions and seasonal events.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Footwear Team Lead
1 Year 4 Months- Led footwear team in achieving sales goals through strategic product placement and merchandising techniques.
- Mentored staff on customer service best practices, enhancing overall shopping experience and team performance.
- Implemented inventory management systems to optimize stock levels and reduce excess merchandise.
- Trained new employees on footwear product knowledge and sales strategies to improve team competence.
- Prioritized and managed multiple projects and integrated leadership responsibilities with selling role.
- Delivered informed and professional customer service and assessed client needs to best recommend footwear products.
- Improved team productivity by providing ongoing coaching, feedback, and support to staff members.
Shipper A
8 Years 7 Months- Communicated with floor supervisors to determine proper product placement.
- Reviewed work orders to check correctness of deliveries.
- Inspected product load for accuracy and safely transported it around the facility.
- Unload products from trucks with hand trucks and pallet jacks.
- Report inventory balances and cycle counts.
- Interaction with multiple customers and dealers on a daily basis.
Department Lead
3 Years 2 Months- Maintained continuous watch on security concerns, employee performance, and customer service standards.
- Reviewed and submitted resource requests and purchase proposals and submitted to leadership based on need.
- Answered employee questions and resolved any issues.
- Directed personnel training and labor relations activities.
- Served as a link between management and employees to help resolve work related issues.