James Reck
Omaha
Summary
Dynamic General Manager with a proven track record at Copps Pizza Co., excelling in operations management and team leadership. Spearheaded initiatives that boosted sales and enhanced customer loyalty while implementing effective inventory management practices. Cultivated a high-performing team through comprehensive training programs, driving efficiency and employee satisfaction.
Overview
2
2
years of professional experience
Work History
General Manager
Copps Pizza Co.
09.2023 - 08.2025
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff schedules, optimizing workforce allocation for peak hours.
- Implemented inventory management practices to reduce waste and improve cost efficiency.
- Developed training programs for new hires, enhancing team performance and retention.
- Analyzed sales data to identify trends and inform strategic business decisions.
- Coordinated marketing initiatives to increase brand awareness and drive customer traffic.
- Established quality control measures to maintain high standards of food safety and service excellence.
- Fostered a positive work environment through effective communication and team-building activities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
High School Diploma -
Bellevue East
Bellevue, NESkills
- Daily operations management
- Staff scheduling optimization
- Inventory management practices
- Employee training development
- Sales data analysis
- Marketing coordination
- Quality control measures
- Team-building activities
- Financial performance monitoring
- Expense control strategies
- Coaching and mentoring personnel
- Cost-saving measures execution
- Customer loyalty building
- Employee satisfaction enhancement
- Workflow efficiency maximization
- Operations management
- Team player
- Team leadership
- Staff management
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Timeline
General Manager
Copps Pizza Co.
09.2023 - 08.2025
High School Diploma -
Bellevue East