Attentive Assistance Manager with 15 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
Overview
20
20
years of professional experience
Work History
Sale Associate
Bakers
02.2024 - 05.2025
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Assistant Manager
Kum and Go
06.2019 - 01.2023
Planned and prepared workflow schedules, delegating tasks for 374-member team.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Supported sales management initiatives to optimize business development.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Meat & Seafood Associate /Customer Service Manager
Walmart
01.2017 - 06.2019
Developed open and professional relationships with team members, enabling better, more effective customer service.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Managed waste reduction efforts by properly rotating stock and optimizing product display techniques to minimize spoilage.
Streamlined order fulfillment by utilizing point-of-sale systems effectively for accurate inventory tracking and management.
Handled customer inquiries professionally while resolving any issues or concerns related to their purchases promptly and courteously.
Maintained compliance with local health regulations through routine inspections of seafood handling, storage, and preparation areas.
Supported store operations by participating in marketing initiatives such as weekly specials or seasonal promotions related to seafood offerings.
Store Manager
KROGER
11.2005 - 12.2016
Hired, trained, evaluated performance and enforced disciplinary actions for associates.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Trained employees on store security, monetary procedures and customer service expectations.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Education
Some College (No Degree) - Criminal Justice
Metropolitan Community College
Omaha, NE
High School Diploma -
Millard North High School
Omaha, NE
4 1995
Skills
Sales monitoring
Product and service knowledge
Staff training and development
Retail operations management
Customer rapport
Inventory management
Staff development
Merchandising
Customer relations
Timeline
Sale Associate
Bakers
02.2024 - 05.2025
Assistant Manager
Kum and Go
06.2019 - 01.2023
Meat & Seafood Associate /Customer Service Manager