Jami LaForge
Omaha
Summary
Dynamic healthcare leader with 18 years at Methodist Health System, excelling in patient access management and team leadership. Proven track record in enhancing patient satisfaction and streamlining operations. Skilled in conflict resolution and compliance, I effectively recruit and train staff, driving performance improvements and fostering a culture of excellence.
Overview
23
23
years of professional experience
Work History
Manager of Patient Access
Methodist Health System
Omaha
01.2008 - Current
- I manage a team of two supervisors, three team leads, and 112 employees in the Patient Access department.
- I started as a Patient Access Professional in 2008, and was promoted to Patient Access Supervisor in 2018. I was promoted to manager of Patient Access in 2023. 18 years of service.
- Direct patient access operations across multiple facilities within the health system.
- Implemented policies to enhance patient intake and admission processes.
- Interview candidates, onboard new employees, conduct performance evaluations, hold 1:1 meetings, provide corrective action, and manage promotion processes.
- Managed staff training programs for new access representatives.
- Collaborated with clinical teams to streamline patient flow and service delivery.
- Developed strategies to improve patient satisfaction during the access process.
- Ensured compliance with regulatory standards in patient registration procedures.
- Facilitated communication between departments to resolve access-related issues efficiently.
- Participated in meetings with other departments throughout the organization to discuss best practices and strategies related to patient access services.
- Provided oversight for staff responsible for entering orders into the hospital's electronic health record system.
- Monitored performance metrics to identify areas of improvement within the department.
- Managed daily operations of patient access services, including registration, insurance verification, scheduling, and cashiering.
- Developed and implemented patient access department policies and procedures.
- Analyzed data from multiple sources to develop reports that identified trends or opportunities for improvement in patient access functions.
- Maintained compliance with all applicable laws, regulations and accreditation standards related to patient access services.
- Resolved customer complaints by listening attentively and responding appropriately while demonstrating empathy towards patients.
- Worked closely with healthcare providers to resolve any discrepancies regarding patient demographics or insurance information prior to admission.
- Collaborated with various departments such as medical records, billing office and health information management to ensure timely resolution of issues related to registration process.
- Implemented new technologies aimed at streamlining workflow processes within the department.
- Assessed need for additional staff based on historical data and seasonal trends.
Lead Floral Designer
Super Saver
Omaha
03.2003 - 05.2014
- Designed custom floral arrangements for various events and occasions.
- Collaborated with clients to understand their vision and preferences.
- Managed inventory of flowers and supplies to ensure availability.
- Trained junior designers on techniques and customer service skills.
- Developed seasonal displays to enhance store aesthetics and customer experience.
- Coordinated with vendors to source high-quality floral products.
- Oversaw daily operations of the floral department to ensure efficiency.
- Implemented cost-effective practices in floral design and production processes.
- Executed weekly orders from corporate clients, such as churches and catering services.
- Organized flower deliveries and ensured quality control standards were met.
- Performed maintenance tasks such as cleaning buckets, tools, and coolers.
- Inspected all incoming product shipments to ensure quality assurance guidelines were met.
- Maintained inventory of fresh flowers, plants, vases, containers, ribbons, and other supplies.
Lead Server
Side Pockets Bar and Grill
Papillion
08.2006 - 01.2008
- Provide a friendly and fun environment to customers while serving tables
- Complete new employee on boarding and continue training with staff
- Delegate tasks to servers and divide serving sections fairly
- Supervised dining room staff to ensure efficient service and guest satisfaction.
- Trained new servers on menu items and customer service standards.
- Managed customer orders and communicated with kitchen staff for timely delivery.
- Led team meetings to discuss service improvements and operational updates.
- Maintained cleanliness and organization of dining areas for optimal presentation.
- Managed opening and closing duties to facilitate restaurant operations.
- Led a team of 6 servers, delegating tasks and ensuring timely completion.
- Worked with management to coordinate special functions and events.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Processed guest checks using POS system accurately.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Calculated charges, issued table checks, and collected payments from customers.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Education
Metropolitan Community College -
Metropolitan Community College
Omaha, NE01.2026
high school -
Millard South high school
Omaha, NE05.2005
Skills
- Patient access management
- Customer service
- Team leadership
- Staff training
- Conflict resolution
- Customer satisfaction
- Effective problem solving
- Insurance verification
- Effective written and verbal communication
- HIPAA compliance
- Employee recruitment and hiring
- Staff management
- Inventory management
- Adaptability and flexibility
- Staff scheduling
- Time management abilities
- Goal setting
- Performance evaluation
- Emergency readiness
- Kronos
- HealthPay24
- QGenda
- Cerner
- Experian
- Employee engagement
- Influential leader
Timeline
Manager of Patient Access
Methodist Health System
01.2008 - Current
Lead Server
Side Pockets Bar and Grill
08.2006 - 01.2008
Lead Floral Designer
Super Saver
03.2003 - 05.2014
Metropolitan Community College -
Metropolitan Community College
high school -
Millard South high school