Jamie Collier
Decatur
Summary
Billing and operations specialist with 6+ years supporting transportation service workflows, financial documentation accuracy, reporting analysis, and cross-functional issue resolution within Ryder logistics environments. Experienced coordinating billing validation activities, maintaining process documentation, auditing workflow quality, and supporting internal teams with contract-related service inquiries.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Fleet Transportation Supervisor
Ryder System, Inc.
02.2020 - 09.2024
- Monitored service documentation accuracy supporting lease billing validation processes
- Maintained reporting systems tracking operational performance and customer account activity
- Coordinated cross-department communication to resolve service discrepancies affecting billing outcomes
- Supported internal teams with contract-related service clarification and issue resolution
- Documented workflow procedures ensuring compliance with operational standards and internal controls
- Assisted with escalation tracking requiring multi-system research and resolution coordination
- Developed performance tracking reports used to support operational decision-making
- Mentored team members on documentation accuracy and quality expectations
Lead Coordinator
Ryder System, Inc.
08.2019 - 02.2021
- Managed structured service documentation supporting compliance with internal procedures
- Coordinated communication between operational teams to resolve account discrepancies
- Supported reporting workflows requiring data validation across multiple systems
- Identified workflow bottlenecks impacting service processing timelines
- Assisted with monitoring adherence to established desk procedures and quality expectations
- Maintained tracking tools supporting operational reporting accuracy
- Participated in process improvement initiatives improving workflow efficiency
Customer Service Representative
Ryder System, Inc.
07.2018 - 08.2019
- Researched account activity across systems to resolve service discrepancies
- Documented service interactions supporting billing-related issue resolution
- Coordinated with internal departments to ensure accurate processing of service requests
- Maintained detailed case tracking supporting escalation investigations
- Improved response timelines through structured communication workflows
Education
Associate of Science - Communications
South Suburban College of Cook County
South Holland, IL 05.2006 - 03.2008
Skills
- Lease Charge Reporting
- Mileage Research Support
- Account Reconciliation
- Billing Issue Resolution
- Month-End Close Support
- Internal Control Documentation
- Desk Procedure Development
- Quality Auditing
- Excel Reporting & Data Tracking
- Cross-System Workflow Navigation
- Customer Account Investigation
- Process Improvement Initiatives
- Microsoft Excel
- Multi-system navigation
- Operational reporting tools
- Documentation tracking systems
- Adobe document workflows
Process Compliance Experience
- Desk procedure documentation
- Workflow audits
- Quality control checks
- Internal reporting standards
- Cross-functional escalation resolution
- Operational compliance support
Timeline
Fleet Transportation Supervisor
Ryder System, Inc.
02.2020 - 09.2024
Lead Coordinator
Ryder System, Inc.
08.2019 - 02.2021
Customer Service Representative
Ryder System, Inc.
07.2018 - 08.2019
Associate of Science - Communications
South Suburban College of Cook County
05.2006 - 03.2008