Janel Marcoe
Gering,NE
Summary
Strong desire to lead in service to technicians and customers. Problem solving skills acquired in both service and parts due to experience and knowledge being in this industry for 10 years. Extensive experience in parts and service. Exceptional Automotive Parts Specialist as well as Ag Parts Specialist with extensive experience at Nemnich Automotive and 21st Century Equipment. I excel in parts cataloging and customer service. Proven track record in efficiently managing inventory and ensuring timely repairs, enhancing customer satisfaction. Expert in parts knowledge, adept at filing claims, and committed to delivering exceptional support to technicians and clients alike.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Automotive Parts Specialist
Nemnich Automotive
01.2022 - Current
- Serve both walk in customers and answer phone calls to address customer's vehicle concerns and schedule them for inspection and repair
- Review technicians findings via Auto Vitals program to create estimate for their time to complete repair using Alldata & ProDemand prgrams, look up parts to complete repairs, and submit to Service Manager for final review and sale
- Ensure technicians have needed shop supplies
- Check with service technicians to ensure parts are available for repairs to help them complete repairs timely
- Assist Service Manager by monitoring each technician via Autovitals for times they've checked in to a job and if they are on track or exceeding time taken for each repair.
- Quality check vehicle by driving as well as complete basic inspections to ensure customer will be satisfied
- Call customer for vehicle pickup and collect payments when arrive
- Ensure inventory is correct
Parts Specialist
21st Century Equipment
11.2019 - 01.2022
- Issued parts to technicians to complete customers' repairs.
- Stocked parts shelves and bins separating in store repair parts from new trucks, following bins system accurately to minimize inventory errors.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided on call support after hours and weekends to assist customers with their part needs
- Knowledge of manufacturers' options and parts availability to ensure correct parts provided for customer's machinary
Automotive Parts Specialist
Team Auto Center
03.2018 - 08.2019
Automotive Parts Specialist
Reganis Auto Center
03.2015 - 03.2018
Education
GED -
Gering High School
Gering, NE02.1992
Skills
- Parts cataloging
- Filing labor claims and parts claims
- Expert parts knowledge
- Customer service
Certification
ASE Parts Specialist
Timeline
Automotive Parts Specialist
Nemnich Automotive
01.2022 - Current
Parts Specialist
21st Century Equipment
11.2019 - 01.2022
Automotive Parts Specialist
Team Auto Center
03.2018 - 08.2019
Automotive Parts Specialist
Reganis Auto Center
03.2015 - 03.2018
GED -
Gering High School
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