Janella Benites Mondragon
Omaha
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
4
4
years of professional experience
Work History
Bilingual Spanish Administrative Assistant
LSI Staffing
Omaha
09.2024 - 01.2025
- Face of the company
- Working in a small office setting of 4 individuals
- Working side by side with the regional manager and office manager
- Independently managed numerous administrative functions
- Bookkeeping
- Using a variety of platforms to work with such as Microsoft, Excel and other platforms
- Scheduling interviews over the phone and on a platform named Bullhorn
- Interacting with multiple candidates via phone, email, and in person
- Demonstrating exceptional versatility and adaptability
- Attending meetings with HR for training
- Picking up all phone calls
- Greeting interviewees
- Bilingual position: Spanish and English
- Setting up direct deposit for individuals
- Printing out new hire sheets and assigning new hire sheets to customers
- Reviewing resumes and giving them an interview date
Cookie Magician
Dirty Dough Cookies
La Vista
09.2024 - 10.2024
- Possessing high customer service skills by answering all their questions and maintaining a welcoming demeanor
- Interacting with customers, taking orders, and providing information about the various cookie flavors
- Handling transactions, and packaging cookies for customers
- Maintaining a clean and organized work environment
- Adhering to food safety and hygiene standards
- Knowledge of baking techniques and procedures
- Ability to follow recipes accurately
- Ability to maintain consistent quality and presentation
Customer Service Representative
CVS Pharmacy
La Vista
08.2023 - 03.2024
- Worked effectively in a fast-paced environment, prioritizing tasks and meeting deadlines
- Processed customer transactions accurately and efficiently, minimizing wait times and ensuring customer satisfaction
- Performed regular inventory checks and replenished stock as needed
- Handled customer returns and exchanges, adhering to company policies and maintaining a positive customer experience
- Assisting customers with Extra Care cards signing up or opting out
- Built rapport with regular customers, fostering a welcoming and friendly environment
- Assisted customers with product location, providing recommendations and addressing specific needs
- Processed coupons, discounts, and rewards programs, maximizing customer savings
- Balanced cash drawers and reconciled daily sales, ensuring accuracy and accountability
- Assisted with training new associates, sharing knowledge and best practices
Bilingual Spanish Customer Service Representative
OneWorld Pharmacy
Omaha
04.2023 - 07.2023
- Greeting patients and visitors, ascertaining their needs, and directing them appropriately
- Providing empathetic support to patients, particularly those with diverse backgrounds and needs
- Serving as a patient advocate, ensuring they understand their treatment plans and available resources
- Handling patient inquiries and concerns with professionalism and efficiency
- Maintaining accurate patient records, including electronic health records
- Processing patient information and insurance claims
- Helping patients to complete registration forms, and financial applications
Host
Charleston's Restaurant
Omaha
09.2022 - 11.2022
- Greeted and welcomed guests with a warm demeanor, creating a positive first impression
- Managed guest flow, efficiently seating patrons according to restaurant layout and server availability
- Provided accurate wait time estimates and maintained an organized waitlist
- Managed reservations, answered phones, and assisted in maintaining a clean and organized front-of-house, contributing to a positive guest experience
- Thanked the guests for coming into the restaurant
Barista
High Ground Cafe and Espresso Bar
North Sioux City
12.2021 - 02.2022
- Taking orders accurately and efficiently
- Handling payment transactions
- Ensuring customer satisfaction
- Operating and maintaining coffee equipment, such as espresso machines, grinders, and brewers
- Collaborating with team members to ensure smooth cafe operations
- Communicating effectively with colleagues and supervisors
Cashier/Front End Associate
Walmart
Sioux City
09.2020 - 09.2021
- Checking out customers
- Processing payment
- Demonstrating problem solving skills
- Assisting customers in finding items
- Resolving complaints in a professional manner
Education
general education - Biology, Mathematics
Metropolitan Community college
Omaha, Ne04.2025
general education - Bachelor of Business Administration, liberal arts, social sciences, gerontology, public speaking, English composition II, German language
University of Nebraska Omaha
Omaha, Ne06.2024
dual college enrollment - Business Management, Principles of Management, Psychology
Western Iowa Tech Community College
Sioux City, Iowa05.2022
high school diploma -
North High School
Sioux City, Iowa05.2022
Skills
- Effective email prioritization
- Appointment coordination
- Coordination of contact details
- Building rapport
- Skillful task prioritization
- Task management
- Document creation
- Formatting
- Editing
- Data entry
- Spreadsheet management
- Basic calculations
- Filing
- Organization
- Appointment scheduling
- Coordination
- Team leadership abilities
- Microsoft Excel
- Interpersonal skills
- Document and file management
- Phone call answering
- Fluent bilingualism
Extracurricular Activities
All Girls Choir, University of Nebraska Omaha, 6305 S University Dr Rd N, Omaha, NE, 68182, Alto Singer, 01/01/24, 05/31/24, Weekly meet ups with the all girls choir with professor Kate Cox. Performing every 2 months during the second semester of the Spring 2024 term at Strauss Performing Arts Center. Group of 20.
Languages
- English, native, fluent in reading, listening, writing, speaking
- Spanish, secondary, fluent in reading, speaking, listening, writing
- Italian, beginner in speaking, intermediate in listening and writing
Preferred Name
Jan Mondragon
Affiliations
- weekly meet-ups with girls to co-lead a bible study
- bi-weekly leadership training with college ministry staff
- learning skills that can be used in other areas of my life
Languages
English
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Bilingual Spanish Administrative Assistant
LSI Staffing
09.2024 - 01.2025
Cookie Magician
Dirty Dough Cookies
09.2024 - 10.2024
Customer Service Representative
CVS Pharmacy
08.2023 - 03.2024
Bilingual Spanish Customer Service Representative
OneWorld Pharmacy
04.2023 - 07.2023
Host
Charleston's Restaurant
09.2022 - 11.2022
Barista
High Ground Cafe and Espresso Bar
12.2021 - 02.2022
Cashier/Front End Associate
Walmart
09.2020 - 09.2021
general education - Biology, Mathematics
Metropolitan Community college
general education - Bachelor of Business Administration, liberal arts, social sciences, gerontology, public speaking, English composition II, German language
University of Nebraska Omaha
dual college enrollment - Business Management, Principles of Management, Psychology
Western Iowa Tech Community College
high school diploma -
North High School
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