Jasmuynd Jones
Papillion
Summary
Detail-oriented professional with 10+ years of experience in underwriting, fraud detection, risk management, banking, and trust & safety operations. Proven ability to analyze risk, prevent fraud, and deliver high-quality customer support in fast-paced environments. Strong decision-making skills with a commitment to protecting organizational integrity and enhancing customer experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Trust & Safety Analyst / Member Safety & Recovery Consultant
LinkedIn Corporation
09.2021 - 01.2025
- Analyzed user-generated content to ensure compliance with platform policies and terms of service
- Investigated fraud cases, disputes, and account misuse to minimize risk and financial loss
- Assisted members with account recovery and security-related issues
- Escalated complex cases to specialized teams for further investigation
- Navigated multiple systems to conduct in-depth account reviews
- Key Achievements:
- Identified fraud trends and reported insights to improve detection strategies
- Applied policy enforcement accurately and efficiently across high case volumes
- Cross-trained across multiple queues to support operational efficiency
- Implemented account restrictions to enhance platform security
Medicare Supplement / Life / Group Underwriter
Mutual of Omaha
Omaha, NE
09.2016 - 09.2021
- Evaluated applicant health data and documentation to determine insurance eligibility and risk
- Conducted interviews to gather accurate health and background information
- Reviewed APS reports, pharmacy records, and underwriting criteria
- Managed customer inquiries, billing issues, and policy servicing requests
- Collaborated with agents, sales teams, and marketing to ensure application accuracy
- Key Achievements:
- Managed high-volume workload in deadline-driven environment
- Cross-trained across multiple product lines including Life, Health, Disability, and Medicare Supplement
- Partnered with internal teams to identify and report fraud involving policyholders and agents
- Improved customer satisfaction through effective problem resolution and de-escalation
Merchant Risk Vetting Agent
PayPal
La Vista, NE
06.2015 - 09.2016
- Conducted detailed risk assessments of businesses applying to use payment processing services
- Performed credit checks, business model evaluations, and documentation verification
- Investigated potential fraud cases and escalated high-risk accounts
- Collaborated with Brand Risk Management and other departments
- Key Achievements:
- Selected for specialized team to analyze high-risk business models
- Created reports and presentations on emerging fraud trends
- Conducted deep-dive investigations using multiple data sources and platforms
Online/Telephone Banking Specialist
Bank of the West
Omaha, NE
05.2012 - 05.2015
- Assisted customers with banking transactions, account inquiries, and technical issues
- Monitored and investigated unauthorized transactions and fraud alerts
- Processed stop payments, transfers, and account security updates
- Communicated with branch staff regarding sensitive account concerns
- Key Achievements:
- Detected and prevented fraudulent activity on debit and credit accounts
- Supported training of new hires through side-by-side coaching
- Managed sensitive cases involving fraud, elder abuse, and stolen checks
Education
Bachelor of Arts - Business Administration
University of Nebraska Omaha
Omaha, NE01-2029
Diploma - undefined
Omaha Central High School
Omaha, NE01-2010
Skills
- Fraud Detection & Risk Analysis
- Underwriting (Life, Health, Group, Medicare Supplement)
- Customer Service & Call Center Operations
- Content Moderation & Trust & Safety
- Dispute Resolution & Account Recovery
- Regulatory Compliance & Policy Enforcement
- Data Analysis & Reporting
- Multi-tasking & Attention to Detail
Certification
- National Career Readiness Certificate (Gold) — July 2025
- Applied Math: 5
- Graphic Literacy: 6
- Workplace Documents: 5
Timeline
Trust & Safety Analyst / Member Safety & Recovery Consultant
LinkedIn Corporation
09.2021 - 01.2025
Medicare Supplement / Life / Group Underwriter
Mutual of Omaha
09.2016 - 09.2021
Merchant Risk Vetting Agent
PayPal
06.2015 - 09.2016
Online/Telephone Banking Specialist
Bank of the West
05.2012 - 05.2015
Diploma - undefined
Omaha Central High School
Bachelor of Arts - Business Administration
University of Nebraska Omaha