- Gym Workouts
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Hiking
- Volunteering
- Baking
Jasmyn Hollenbeck
Omaha
Summary
Dynamic Shift Lead at Cold Stone Creamery with a strong focus on customer service and team motivation. Successfully trained staff, enhancing guest satisfaction and operational efficiency. Expert in conflict resolution and cash handling, implementing inventory practices that reduced waste. Proven ability to lead shifts and drive performance improvements through effective decision-making.
Overview
5
5
years of professional experience
Work History
Shift Lead
Cold Stone Creamery
03.2021 - Current
- Supervised team members to ensure efficient operations during peak hours.
- Trained new staff on product preparation and customer service standards.
- Implemented inventory management practices to reduce waste and improve stock levels.
- Resolved customer complaints effectively, enhancing overall satisfaction rates.
- Monitored food safety protocols to maintain compliance and ensure quality standards.
- Conducted regular performance evaluations, providing constructive feedback for improvement.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Education
No Degree - Kinesiology
University of Nebraska At Omaha
Omaha, NE05-2029
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Daily reporting
- Production leadership
- Decision-making capacity
- Shift leadership
- Cash handling
- Problem-solving
- Daily workflows
Interests
Timeline
Shift Lead
Cold Stone Creamery
03.2021 - Current
No Degree - Kinesiology
University of Nebraska At Omaha