Jason Cummings
Omaha
Summary
Friendly and hardworking Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Overview
14
14
years of professional experience
Work History
Front of House Manager
Upstream Brewing Company
Omaha
07.2025 - Current
- Managed daily front-of-house operations to ensure smooth service flow.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Trained staff on customer service standards and company policies.
- Coordinated seating arrangements for optimal guest experience and efficiency.
- Oversaw cleanliness and organization of dining area and bar sections.
- Resolved guest inquiries and complaints with professionalism and care.
- Collaborated with kitchen staff to synchronize food service timing.
- Implemented new procedures to enhance operational efficiency and team communication.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Resolved customer complaints in a professional manner.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Assisted servers during busy periods to ensure timely service.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Assisted with training new staff members on proper customer service techniques.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Hired and trained new employees to ensure proficient service and adherence to company standards.
- Managed reservations system including taking reservations over phone or online booking systems.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Developed strategies to improve customer satisfaction ratings within the restaurant.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Coached and developed team members to support employee growth and development.
Server
Upstream Brewing Company
Omaha
07.2021 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Took food and drink orders accurately and efficiently from customers.
- Delivered meals and beverages promptly to tables, ensuring customer satisfaction.
- Maintained cleanliness and organization of dining area during service shifts.
- Assisted in training new servers on menu items and service procedures.
- Handled cash transactions and processed payments accurately at the register.
- Resolved customer complaints quickly to maintain a positive dining atmosphere.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Banquet Captain
Upstream Brewing Company
Omaha
01.2023 - 07.2025
- Supervised banquet staff during events to ensure smooth operations.
- Coordinated with kitchen team for timely food service and presentation.
- Managed event setup and breakdown, maintaining venue cleanliness and organization.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Trained new staff on service standards and company protocols.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Assisted in resolving guest concerns promptly to enhance experience.
Bartender
Outback Steakhouse
Bellevue
03.2017 - 05.2019
- Prepared and served a variety of beverages to customers.
- Maintained cleanliness and organization of bar area and equipment.
- Assisted customers with drink selections and menu recommendations.
- Trained new bartenders on drink recipes and customer service standards.
- Handled cash transactions and operated point-of-sale system accurately.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Cook
Pizza Hut
Glenwood
03.2012 - 08.2016
- Prepared and cooked pizzas using company-standard recipes and techniques.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Trained new staff on food preparation and safety procedures.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Managed portion control using correct utensils during preparation and plating.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Followed health regulations and company policies for food safety and sanitation.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Assisted in maintaining a clean and organized kitchen environment at all times.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Organized storage areas for efficient usage of space.
- Operated kitchen equipment safely, maintaining cleanliness and efficiency.
- Engaged with customers to provide excellent service and address inquiries promptly.
- Set up and performed initial prep work for soups, sauces, and salads.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
Education
Glenwood Community High School
Glenwood, IASkills
- Customer relationship management
- Service delivery
- Guest relations
- Reservation management
- Table allocation
- Order accuracy
- Food safety compliance
- Hygiene standards
- Quality assurance
- Quality control
- Quality standards
- Operational efficiency
- Service coordination
- Conflict resolution
- Complaint handling
- Performance tracking
- Staff training
- Training programs
- Training and mentoring
- Team management
- Staff supervision
- Task delegation
- Service recovery
- Floor management
- POS system operations
- Point of sale systems
- Restaurant operations
- Restaurant maintenance
- Staff motivation
- Hiring
- Team collaboration
- Team building
- Coaching and mentoring
- Leadership development
- Problem solving
- Time management
- Adaptability
- Communication skills
- Adaptability
- Coaching and mentoring
Timeline
Front of House Manager
Upstream Brewing Company
07.2025 - Current
Banquet Captain
Upstream Brewing Company
01.2023 - 07.2025
Server
Upstream Brewing Company
07.2021 - Current
Bartender
Outback Steakhouse
03.2017 - 05.2019
Cook
Pizza Hut
03.2012 - 08.2016
Glenwood Community High School