Javian Moore
Omaha
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Footlocker
06.2020 - Current
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Created employee schedules to align coverage with forecasted demands.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate
Shoe MGK
11.2021 - 04.2023
- Recommended complementary purchases to customers, increasing revenue.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Omaha North Magnet High School
Omaha, NE05.2022
Skills
- Scheduling and Coordinating
- Employee Development
- Sales Strategies
- Staff Development
- Good Judgment
- Staff Supervision
- Employee Scheduling
- Customer Service
- Customer Relationship Management
- Cost Reduction
Timeline
Sales Associate
Shoe MGK
11.2021 - 04.2023
Assistant Manager
Footlocker
06.2020 - Current
High School Diploma -
Omaha North Magnet High School
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