Jay Runge
Lincoln
Summary
Dynamic Operations Manager with a proven track record in optimizing sales and revenue. Expertise in team training and operational efficiency, driving cost control and profitability. Well-rounded leader with talent for coaching & directing team. Motivated to learn, grow & succeed in hospitality industry.
Overview
28
28
years of professional experience
2
2
Certifications
Work History
Operations Manager
Cheddar's Scratch Kitchen
Lincoln
08.2021 - Current
- Develop and implement strategies to optimize sales and revenue, while ensuring cost control and profitability.
- Oversee daily operation, including managing staff, ensuring efficient workflows and maintaining high service standards.
- Led, trained, and inspired team members to foster a positive and collaborative work environment that encouraged engagement and teamwork.
- Monitor & maintain compliance with health & safety regulations, food quality standards & sanitation practices.
- Conducts regular performance evaluations, provides feedback to enhance employee skills & performance.
- Maintains a strong focus on customer service, anticipating needs & resolving any issues that may arise to ensure outstanding experience.
General Manager
Carlos O'Kelly's
Lincoln
06.1998 - 01.2020
- Led weekly management meetings to pinpoint improvement opportunities, acknowledge successes, and outline future goals.
- Enhanced guest experience and product quality through proactive guest interaction.
- Facilitated effective communication among team members, guests, and vendors, fostering a professional and friendly environment.
- Participated in bi-weekly conference calls with region & regional meetings quarterly.
- Trained and developed new employees, including supervisors.
- Analyzed P&Ls, FRS, KPI, and other financial reports for insights.
- Administered payroll, scheduling, bar & kitchen inventories with loss prevention best practices.
- Implemented marketing and catering services targeting local businesses.
Education
BBA - Business Administration And Management
University of Nebraska At Kearney
Kearney, NE12-2000
Skills
- Operational efficiency
- Forecasting & planning
- Interviewing & recruitment
- Team member training and development
- Problem solving
- Relationship building
- Verbal and written communication
- Cost controls
- Facility maintenance of POS, bar & kitchen equipment
Certification
Serve safe certificate
Timeline
Operations Manager
Cheddar's Scratch Kitchen
08.2021 - Current
General Manager
Carlos O'Kelly's
06.1998 - 01.2020
BBA - Business Administration And Management
University of Nebraska At Kearney