Jaymeson Brady
Elkhorn
Summary
Outgoing professional with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and work ethic.
Overview
11
11
years of professional experience
Work History
Warranty Coordinator
Mid States Utility Trailer Sales
04.2021 - Current
- Developed comprehensive reports for management, highlighting warranty trends and potential improvements.
- Participated in cross-functional meetings to discuss ongoing warranty matters and develop strategies for continuous improvement in customer service quality.
- Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.
- Maintained thorough knowledge of product warranties, enabling prompt assistance to customers and colleagues alike.
- Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
Logistics Manager
TSL Logistics
03.2019 - 04.2021
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated dispatching of 15-20 drivers to accomplish daily delivery requirements.
Service Center Supervisor
Enterprise Rent-A-Car
02.2014 - 03.2019
- Developed cost-saving initiative operations within the Service Center.
- Coordinated inventory management activities that ensured proper stocking levels.
- Implemented ongoing training programs for service center employees to update their skills and knowledge.
- Optimized resource allocation, maximizing the utilization of staff time and minimizing operational costs.
- Scheduled daily service center employees and monitored performances.
Education
Bachelor of Science - Business Administration And Management
University of Nebraska At Omaha
Omaha, NE12-2013
Associate of Arts - Business
Metropolitan Community College
Omaha, NE05-2009
Skills
- Microsoft office
- Warranty management
- Deadline management
- Customer service
- Team leadership
- Staff development
Timeline
Warranty Coordinator
Mid States Utility Trailer Sales
04.2021 - Current
Logistics Manager
TSL Logistics
03.2019 - 04.2021
Service Center Supervisor
Enterprise Rent-A-Car
02.2014 - 03.2019
Bachelor of Science - Business Administration And Management
University of Nebraska At Omaha
Associate of Arts - Business
Metropolitan Community College
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