Jean Julesgard
Saint Paul
Summary
A dynamic professional with a proven track record at Akrs Equipment, adept in enhancing customer satisfaction and resolving issues efficiently. Demonstrates exceptional customer relations and computer skills, contributing to significant service improvements and sales growth. Known for a strong work ethic and goal-oriented approach, excels in fast-paced environments, ensuring confidentiality and integrity in all transactions.
Overview
11
11
years of professional experience
Work History
CSA
Akrs Equipment
03.2020 - 12.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Maintained a clean and organized store environment for optimal customer experience.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Utilized problem-solving skills to address customer queries and complaints.
- Investigated and resolved accounting, service and delivery concerns.
Office Manager
Greenline Equipment
12.2013 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Education
High School Diploma -
Elba Public High School
Elba, Ne05-1982
Skills
- Goal oriented
- Patience and tolerance
- Strong work ethic
- Cash handling
- Customer relations
- Computer skills
Timeline
CSA
Akrs Equipment
03.2020 - 12.2024
Office Manager
Greenline Equipment
12.2013 - 03.2020
High School Diploma -
Elba Public High School
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