Jeannine Peters
Bellevue
Summary
Dynamic Customer Service Representative with a proven track record at Markel Insurance Company, excelling in issue resolution and data entry. Renowned for building strong customer relationships through active listening and empathy, I consistently deliver tailored solutions, ensuring satisfaction and loyalty. Punctual and reliable, I thrive in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Service Representative II
Markel Insurance Company
Omaha
07.2010 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
West Side High School
Omaha05-1982
Skills
- Customer service
- Data entry
- Issue resolution
- Communication skills
- Active listening
- Empathy and patience
- Payment processing
- Punctuality and reliability
- Call center procedures
- Courteous demeanor
Timeline
Customer Service Representative II
Markel Insurance Company
07.2010 - Current
High School Diploma -
West Side High School
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