Jed Querubin
Omaha
Summary
Dynamic professional with extensive experience at SafetyCulture, excelling in customer relationship management and Salesforce optimization. Proven ability to enhance operational efficiency and resolve complex inquiries, demonstrating strong attention to detail and effective team collaboration. Adept at invoice processing and payment reconciliation, consistently achieving high customer satisfaction.
Overview
16
16
years of professional experience
Work History
Retail Sales Associate
The TJX Companies, Inc.
Omaha
09.2024 - Current
- Maintained organized sales floor by restocking shelves and arranging displays.
- Collaborated with team members to meet daily operational goals.
- Organized displays to attract customers and promote sales.
- Operated point-of-sale systems accurately to process payments from customers.
Kitchen Manager
Casey's
Omaha
10.2024 - 09.2025
- Managed kitchen operations to ensure food quality and safety compliance.
- Enforced sanitation protocols to uphold health department regulations consistently.
- Resolved customer complaints relating to food quality or service promptly.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
Retail Shift Lead
Casey's
Omaha
07.2024 - 10.2024
Store Member
Casey's
Omaha
06.2024 - 07.2024
Customer Account Specialist
SafetyCulture
Manila
04.2021 - 02.2024
- Supported sales team by managing customer requests through Salesforce.
- Streamlined Sales Order Workflow processes within Salesforce to enhance efficiency.
- Followed up on overdue invoices using Tesorio to ensure timely payments.
- Identified and applied received payments in accounting and billing systems (Netsuite and Maxio).
- Processed emails from AR inbox via Kustomer, addressing inquiries from internal and external parties.
- Completed ad hoc projects to drive process improvements as assigned.
Support Analyst
SafetyCulture
Makati
07.2018 - 04.2021
- Responded to customer inquiries via chat, phone, and email with efficiency.
- Maintained empathy as a core focus in all customer and internal interactions.
- Consistently achieved CSAT and QA goals to ensure high-quality service.
- Prioritized daily caseload while meeting service level objectives.
- Demonstrated extensive product knowledge to clearly convey solutions to customers.
- Followed established processes for managing, troubleshooting, and escalating cases accurately.
- Provided actionable feedback on internal processes to enhance team efficiencies.
- Identified potential sales leads from inbound inquiries and documented for BDR team follow-up.
Health and Benefits Administrator
Tata Consultancy Services
Philippines
04.2017 - 06.2018
- Acted as strategic partner for employers, providing exceptional administrative support.
- Reduced administrative burden while ensuring compliance with regulatory and legislative standards.
Loan Counselor / Account Resolutions / Collections
Tata Consultancy Services
Philippines
03.2014 - 04.2017
- Collected payments to resolve account delinquency and maintain current status.
- Provided workout options to prevent foreclosure, including Repayment Plan, Modification, Short Sale, and Deed in Lieu.
- Educated customers on foreclosure processes and timelines.
- Followed up on requirements for submission of modification documents.
- Answered inquiries from customers under Bankruptcy status.
Customer Service Specialist
Convergys Philippines Services
Philippines
07.2010 - 03.2014
- Conducted fraud detection to identify and prevent suspicious transactions.
- Received transfers from departments for thorough identity verification.
- Analyzed transactions to differentiate between fraudulent and legitimate activities.
- Followed up on pending accounts in queue to ensure timely resolution.
- Executed account security closures for confirmed fraud cases.
Directory Assistance Associate
ePerformax Contact Centers & BPO
Philippines
07.2009 - 03.2010
- Facilitate directory assistant roles by delivering requested listings to customers.
- Collaborated with team members to streamline communication and resolve issues effectively.
- Monitored call metrics to ensure compliance with performance standards and protocols.
Education
Bachelor's degree - Bachelor of Science in Nursing
University of Pangasinan
Pangasinan, Philippines04-2009
Skills
- NetSuite and Maxio
- Point-of-sale operations
- Customer relationship management
- Salesforce management
- Invoice processing
- Accounts receivable
- Payment reconciliation
- Sales order management
- Data entry
- Attention to detail
- Team collaboration
- Multitasking and organization
- Collections
- Payment posting
Timeline
Kitchen Manager
Casey's
10.2024 - 09.2025
Retail Sales Associate
The TJX Companies, Inc.
09.2024 - Current
Retail Shift Lead
Casey's
07.2024 - 10.2024
Store Member
Casey's
06.2024 - 07.2024
Customer Account Specialist
SafetyCulture
04.2021 - 02.2024
Support Analyst
SafetyCulture
07.2018 - 04.2021
Health and Benefits Administrator
Tata Consultancy Services
04.2017 - 06.2018
Loan Counselor / Account Resolutions / Collections
Tata Consultancy Services
03.2014 - 04.2017
Customer Service Specialist
Convergys Philippines Services
07.2010 - 03.2014
Directory Assistance Associate
ePerformax Contact Centers & BPO
07.2009 - 03.2010
Bachelor's degree - Bachelor of Science in Nursing
University of Pangasinan