Summary
Overview
Work History
Education
Skills
Timeline
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Jeffery Brand

Omaha

Summary

Dynamic leader with proven expertise in staff development and customer service excellence, honed at Pizza Hut and Jimmy John's. Excelled in shift leadership and interpersonal skills, driving process improvements and fostering team motivation. Achieved significant enhancements in employee training and customer satisfaction, showcasing a blend of strategic decision-making and relationship building.

Overview

7
7
years of professional experience

Work History

Shift Manager

Pizza Hut
Omaha
01.2022 - Current
  • Reinforced rules to promote superior employee performance.
  • Prepared operations data to produce comprehensive reports to management.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Reviewed financial statements to meet targets during shift.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Identified needs of customers promptly and efficiently.
  • Managed daily cash intake by counting out registers and tabulating profits.

Delivery Driver

Jimmy John's Gourmet Sandwiches
Omaha
06.2018 - 01.2023
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Handled merchandise in accordance with product handling standards.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Presented order bills and collected payments for deliveries.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Education

Some College (No Degree) -

Metropolitan Community College Omaha Nebraska
Omaha, NE

Skills

  • Schedule oversight
  • Staff development
  • Staff training and onboarding
  • Interpersonal skills
  • Decision-making
  • Customer service focus
  • Shift checklists
  • Staff motivation
  • Handling customer complaints
  • Training and mentoring
  • Punctual and reliable
  • Verbal and written communication
  • Relationship building
  • Shift leadership
  • Opening and closing procedures
  • Process improvements
  • Accurate money handling
  • Flexible schedule
  • Safety compliance
  • Employee training

Timeline

Shift Manager

Pizza Hut
01.2022 - Current

Delivery Driver

Jimmy John's Gourmet Sandwiches
06.2018 - 01.2023

Some College (No Degree) -

Metropolitan Community College Omaha Nebraska
Jeffery Brand