Jeffrey Wilson
Omaha
Summary
Adept Strategic Robotic Service Technician with a proven track record at OPEX Corporation, enhancing machine performance and customer productivity by over 30%. Skilled in troubleshooting and diagnostics, coupled with exceptional customer service, I excel in high-pressure environments, ensuring peak operational efficiency and client satisfaction.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Accomplished manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Strategic Robotic Service Technician
OPEX Corporation
07.2022 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines and robots to perform as designed.
- Trained new techs at sites to operate above and beyond to insure that machines operate at peak performance, and keep customer's productivity up.
- Trained on and have a competent knowledge of software diagnostics and performance, multiple hardware systems and machines.
- Read schematics and manuals, troubleshoot, and use diagnostic tools on electrical systems.
Parts Specialist
Gooseneck Implement
02.2021 - 07.2022
- Tracked parts use and charged items to customer accounts for billing.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Increased store revenue by cross-selling products and upselling services to customers.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Assistant Store Manager
McCoy's Building Supply
09.2016 - 05.2019
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Read and use blueprints to create bid packages for contractors and home builders.
- Created and maintained safe and secure work environments for employees.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Dispatched and directed delivery drivers to customer locations for material drop off's and pick-ups.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
All Wheel Vehicle Mechanic
Army Reserve
02.2009 - 02.2017
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Oversaw the dispatch and maintenance of all vehicles and equipment in the motor pool.
- In charge of training new soldiers to maintain equipment to above standard performance, as well as create a successful working environment.
- Carried out orders and requests given by higher chain of command above the requirements.
Diesel Mechanic
Brazos Valley Equipment
10.2014 - 09.2016
- Ordered parts necessary for vehicle repairs and new installations.
- Disassembled and repaired diesel engines in agricultural equipment, small engine machines such as lawn mowers, chainsaws, etc.
- Inspected vehicle systems to assess function and uncover defects.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs on electrical, hydraulic, and mechanical systems.
- Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- In charge of overseeing the setup and completion of new equipment.
Education
Marine Engineering And Marine Biology
Texas A&M University
Galveston, TXAssociate of Applied Science - Diesel Equipment Repair
Texas State Technical College
Waco, TX08-2014
Skills
- Work order prioritization
- Time tracking
- Quality assurance
- Attention to detail
- Work with minimal supervision
- Troubleshooting and Diagnostics
- Maintenance and repair
- Scheduling and coordination
- Flexible and adaptable
- Customer Service
- Communication
- Drive
Accomplishments
- Supervised team of 25 staff members creating a model work environment used by other stores.
- Successfully repaired numerous pieces of equipment and machinery above and beyond customer's expectations.
Certification
- OSHA Safety Certification - Occupational Safety and Health Administration.
- Agricultural, construction, and fleetside diesel equipment certifications
- Small engine repair certifications
- Forklift Operator Safety Training Certificate – Occupational Safety and Health Administration.
Timeline
Strategic Robotic Service Technician
OPEX Corporation
07.2022 - Current
Parts Specialist
Gooseneck Implement
02.2021 - 07.2022
Assistant Store Manager
McCoy's Building Supply
09.2016 - 05.2019
Diesel Mechanic
Brazos Valley Equipment
10.2014 - 09.2016
All Wheel Vehicle Mechanic
Army Reserve
02.2009 - 02.2017
- OSHA Safety Certification - Occupational Safety and Health Administration.
- Agricultural, construction, and fleetside diesel equipment certifications
- Small engine repair certifications
- Forklift Operator Safety Training Certificate – Occupational Safety and Health Administration.
Marine Engineering And Marine Biology
Texas A&M University
Associate of Applied Science - Diesel Equipment Repair
Texas State Technical College
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