Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jen Grossenbacher

Lincoln

Summary

Client Relations Specialist with 10 years of experience as a licensed real estate professional, known for delivering exceptional client service, managing complex transactions, and building lasting relationships. Skilled in conflict resolution, CRM systems, personalized communication, and client retention strategies. Proven ability to manage high-touch customer interactions with empathy, attention to detail, and a results-driven mindset. Seeking to bring strong interpersonal and organizational skills to a faith-based client-facing team.

Overview

10
10
years of professional experience

Work History

Real Estate Agent

HOME Real Estate
03.2015 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.

Client Support Specialist

Birthright of Lincoln
05.2022 - 06.2025

Provided compassionate, individualized support to pregnant women and mothers in crisis or transition


  • Built trust with clients in sensitive, emotionally charged situations
  • Maintained accurate, confidential case files and tracked outcomes to ensure effective service delivery
  • Practiced nonjudgmental active listening to assess the specific needs of each client
  • Maintained long-term support relationships with families from diverse backgrounds

Education

High School Diploma -

Pius X High School
Lincoln, NE
05-1996

Skills

  • Organized, detail-oriented, and dependable in a fast-paced, high-demand environment
  • Emotionally intelligent and trauma-informed approach to service
  • Excellent teamwork skills
  • Highly professional in broad situations
  • Negotiation and Conflict Resolution Skills
  • Case management

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Client Support Specialist

Birthright of Lincoln
05.2022 - 06.2025

Real Estate Agent

HOME Real Estate
03.2015 - Current

High School Diploma -

Pius X High School
Jen Grossenbacher