Jenifer Phinney
Hastings
Summary
Dynamic Program Manager at Goodwill Industries with a proven track record in team leadership and critical thinking. Successfully enhanced program performance by implementing strategic improvements, ensuring compliance, and adapting to evolving requirements. Skilled in problem-solving and program leadership, consistently achieving organizational goals while fostering collaboration and innovation. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Board Member
Our Place after school program
Hastings
04.2024 - Current
- Participated in board meetings to discuss company policies and issues, performance reports, and future endeavors
- Formulated ideas from conception to implementation to increase fundraising and revenue
- Engaged in fundraising efforts resulting in significant donations from various organizations
- Reviewed organization's programs and services to update and approve strategic plans
- Oversaw implementation of new bylaws, policies, and procedures to increase transparency and accountability
Program Manager
Goodwill Industries
Hastings
02.2016 - Current
- Ensured compliance with company policies and procedures while managing programs
- Analyzed program performance and identified areas for improvement
- Monitored progress against goals, adjusting plans as necessary in order to meet changing requirements
- Established and maintained relationships with vendors and external partners, negotiating contracts to support program objectives.
- Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
CNA/Certified Medication Aide
Kensington
Hastings
03.2012 - 02.2016
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Turned and repositioned bedridden patients to prevent bedsores.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Planned and served meals and snacks to patients according to prescribed diets.
- Provided emotional support to family members during difficult times.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
CNA/Medication Aide
Good Samaritan Society
Hastings
07.2007 - 03.2012
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted residents in preparing for activities and social programs.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Planned and served meals and snacks to patients according to prescribed diets.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Distributed drinking water and nourishment to residents.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Reminded patients to take prescribed medications or nutritional supplements.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted patients in ambulation and transfers using proper body mechanics.
Education
High School Diploma -
Hastings High School
Hastings05.1995
Skills
- Problem-solving
- Team leadership
- Program leadership
- Critical thinking
- Fundraising strategy
- Policy development
- Conflict resolution
- Effective communication
- Problem solving
- Diversity and inclusion
- Leadership experience
- Professional demeanor
- Team building
- Crisis communication
Certification
- Certificate of Achievement
- Medication Aide
Volunteer Experience
Board Member, Our Place after school program, Hastings, NE, 04/01/24, Present, Participated in board meetings to discuss company policies and issues, performance reports, and future endeavors., Formulated ideas from conception to implementation to increase fundraising and revenue., Engaged in fundraising efforts resulting in significant donations from various organizations., Reviewed organization's programs and services to update and approve strategic plans., Oversaw implementation of new bylaws, policies, and procedures to increase transparency and accountability.
Awards
- Employee of the quarter, Goodwill Industries, 2020
- Outstanding DSP, Nebraska Association of Service providers, 2021
References
References available upon request.
Timeline
Board Member
Our Place after school program
04.2024 - Current
Program Manager
Goodwill Industries
02.2016 - Current
CNA/Certified Medication Aide
Kensington
03.2012 - 02.2016
CNA/Medication Aide
Good Samaritan Society
07.2007 - 03.2012
High School Diploma -
Hastings High School
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