JENNIFER HUFF
Imperial
Summary
Dedicated employee with strengths in customer service, time management, and trend tracking. Seeking opportunity to expand skills and contribute to company success. Skilled at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
IT Support Analyst
Allo Fiber
04.2022 - Current
- Racked and mounted UPS and servers for IT systems.
- Offered phone support for hardware, software and networking issues.
- Supported users with technical troubleshooting and software updates.
- Configured, installed and troubleshot components to support network objectives.
- Participated in after-hours on-call rotation to provide 24/7 support coverage.
Technical Support Specialist
Allo Fiber
01.2021 - 04.2022
- Provided assistance to teammates for different cases, resources and process needs.
- Delivered exceptional customer service by actively listening to concerns and addressing them promptly.
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
- Guided calls using excellent communication skills and decisive approach.
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
Production Manager
Johnson Publications
06.2017 - 12.2020
- Managed, scheduled and completed commercial printing requests.
- Edited articles, stories from news reporters for grammar, spelling and punctuation.
- Managed layout and editing for the newspaper.
- Designed advertisements, cover pages for special inserts, and commercial printing requests.
- Edited photographs to printable quality using Adobe Photoshop.
Technical Support Intern
Allo Fiber
01.2019 - 05.2019
- Assisted in preparing information and research materials for special projects.
- Learned and became proficient on internal software systems.
- Shadowed multiple full-time agents to train for variety of tasks.
- Helped users via telephone to diagnose and triage problems.
Education
Associate in Applied Science (A.A.S.) - Information Technology, PC Support & Networking
Mid-Plains Community College
McCook, NE05.2019
Diploma - Customer Support/Helpdesk
Mid-Plains Community College
McCook, NE12.2017
Skills
- Problem-Solving
- Computer Skills
- Microsoft Office Proficiency
- Analytical and critical thinking
- Troubleshooting
- Written Communication
- Collaboration
- Networking
- Customer Support
- Decision-making
- Organization and time management
Timeline
IT Support Analyst
Allo Fiber
04.2022 - Current
Technical Support Specialist
Allo Fiber
01.2021 - 04.2022
Technical Support Intern
Allo Fiber
01.2019 - 05.2019
Production Manager
Johnson Publications
06.2017 - 12.2020
Diploma - Customer Support/Helpdesk
Mid-Plains Community College
Associate in Applied Science (A.A.S.) - Information Technology, PC Support & Networking
Mid-Plains Community College
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