Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Jenna Pitzer

Express Employment Professionals
Omaha
1
Certification
5
years of professional experience

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Work History

Customer Service Representative

4 Months
Express Employment Professionals | 02.2026 - 06.2026
  • Collaborated with team members to streamline service processes and improve response times.
  • Resolved escalated issues by applying conflict resolution techniques and empathy skills effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Receptionist

6 Months
Nebraska Department of Insurance | 07.2025 - 01.2026
  • Greeted visitors and directed them to appropriate personnel, ensuring a welcoming environment.
  • Managed multi-line phone system, handling inquiries and routing calls efficiently.
  • Scheduled appointments for staff, optimizing time management and resource allocation.
  • Maintained organized filing system for confidential documents, enhancing data retrieval efficiency.

Caregiver

1 Year 3 Months
Country House Residences | 04.2024 - 07.2025
  • Assisted residents with daily living activities, promoting independence and well-being.
  • Implemented engaging activities that fostered social interaction among residents.
  • Ensured compliance with healthcare regulations and policies to maintain high care standards.
  • Built strong relationships with clients to deliver emotional support and companionship.

Caregiver

3 Years
Visiting Angels Home Care | 03.2021 - 03.2024
  • Maintained cleanliness and safety of living spaces to ensure a healthy environment.
  • Provided emotional support and companionship to enhance residents' quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Education

High School Diploma

David City High School | David City, NE | 05-2017

Skills

Relationship building
Active listening
Critical thinking
Building rapport
Time management

Certification

  • Basic Life Support (BLS) Provider – American Heart Association – Expires 08/2028

Timeline

Customer Service Representative

Express Employment Professionals
02.2026 - 06.2026Read More

Receptionist

Nebraska Department of Insurance
07.2025 - 01.2026Read More

Caregiver

Country House Residences
04.2024 - 07.2025Read More

Caregiver

Visiting Angels Home Care
03.2021 - 03.2024Read More

David City High School

High School Diploma
Read More
Jenna Pitzer