Jennifer Aken
Fremont
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BLACKHAWK INDUSTRIAL
Valley
01.2021 - Current
- Create purchase orders and quotes for all tool repairs for various departments
- Accurately count and order of all welding wire, gas and water
- Answer emails in a timely manner
- Receive products accurately
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Shipping Clerk
AmesburyTruth
Fremont
10.2019 - 12.2020
- Build customer pallets
- Schedule load pick ups create BOLs for pick ups
- Unload and load all freight trucks
- Attend daily production meetings
- Answers all emails
- Run daily pull reports
Shipping and Receiving Clerk
Smeal Fire Apparatus
Snyder
04.2016 - 09.2018
- Open all incoming freight and ground packages
- Receive in and build WIP carts for each truck inline
- Attend daily production meetings to help meet floor needs
- Ship out any RMAs and all out going items
- Cycle count
- Answer all emails
Education
Some college - Dental Assisting
Kaplan University-Omaha Campus
Omaha, NE07.2009
Skills
- Microsoft Office
- Communication skills
- Materials Handling
- Shipping & Receiving
- Warehouse Experience
- Customer service
- Logistics
- Computer skills
- Purchase order creation
- Product knowledge
- Inventory management
- Problem solving
- Time management
- Team collaboration
- Attention to detail
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
BLACKHAWK INDUSTRIAL
01.2021 - Current
Shipping Clerk
AmesburyTruth
10.2019 - 12.2020
Shipping and Receiving Clerk
Smeal Fire Apparatus
04.2016 - 09.2018
Some college - Dental Assisting
Kaplan University-Omaha Campus