Jennifer Ali
Hastings
Summary
Dynamic banking professional with extensive experience at Wells Fargo, excelling in relationship building and customer satisfaction. Proven track record in fraud prevention and account management, delivering tailored financial solutions. Bilingual in Spanish and English, committed to enhancing client experiences and driving operational success through effective communication and service excellence.
Overview
7
7
years of professional experience
Work History
Associate Personal Banker
Wells Fargo
Hastings, NE
11.2025 - Current
- Enhanced client understanding of banking products and services through effective communication.
- Facilitated transaction processing with precision, ensuring compliance with regulatory standards.
- Fostered strong client relationships through personalized financial guidance and support.
- Educated customers on digital banking tools to enhance user experience.
- Meeting goals per month and exceeding original goal projection by over 30 percent
Teller
Wells Fargo
Hastings, NE
06.2025 - 11.2025
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash drawer accuracy through regular balancing and reconciliation procedures.
- Educated customers on product offerings, promoting services to enhance their banking experience.
- Maintained a weekly call volume in between 88 to 125
- Hit metrics goals of Customer Outreach and NBCs by 100 percent for 2 months straight
- Maintain steady growth in all metrics since beginning
Fraud Detection Specialist
Fiserv
Remote
02.2025 - 06.2025
- Analyzed transaction data to identify patterns indicative of fraudulent activity.
- Collaborated with cross-functional teams to enhance fraud detection processes and tools.
- Conducted thorough investigations into flagged transactions for potential fraud cases.
- Managed over 50 calls per day both outbound and inbound
Customer Service Representative
Fiserv
Remote
01.2024 - 02.2025
- Assisted customers with inquiries, resolving issues efficiently and accurately.
- Provided product information and support, enhancing customer satisfaction and loyalty.
- Utilized CRM systems to document interactions and track service requests effectively.
- Collaborated with team members to optimize workflows and improve response times.
- Incoming calls, managed roughly 50 - 100 daily
Technical Support Representative
Fiserv
Remote
10.2023 - 01.2024
- Resolved technical issues for clients using proprietary software and tools.
- Provided exceptional customer support via multiple communication channels.
- Documented and tracked customer interactions in ticketing system for efficient follow-up.
- Collaborated with cross-functional teams to enhance product knowledge and service delivery.
- Diagnosed hardware and software problems, guiding users through troubleshooting steps.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Inbound calls, low volume of 45 average daily
Account Manager
Aureus Medical
Remote
08.2022 - 10.2023
- Managed client relationships, ensuring satisfaction and retention through effective communication.
- Collaborated with cross-functional teams to streamline project delivery and enhance client service.
- Developed tailored solutions based on client needs, improving service offerings and adaptability.
- Analyzed market trends and client feedback to inform strategic decision-making and service adjustments.
- Facilitated onboarding processes for new clients, ensuring a smooth transition and initial engagement.
- Conducted regular follow-ups to maintain strong relationships and address any client concerns promptly.
- Managed a profile of 13 clients at once
Recruiter
Aureus Medical
Remote
10.2021 - 08.2022
- Conducted candidate screenings to identify qualified professionals for healthcare positions.
- Managed full-cycle recruitment processes, including job postings, interviews, and offer negotiations.
- Collaborated with hiring managers to develop tailored job descriptions and requirements.
- Utilized applicant tracking systems to streamline candidate management and enhance reporting accuracy.
- Outreach calls average of 100 per day
- Rotating candidates at full profile, average of 35
Sales Representative
Spectrum
Hastings, NE
05.2020 - 10.2021
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Executed sales strategies to achieve monthly targets and drive revenue growth.
- Conducted product demonstrations to showcase features and benefits to potential customers.
- Collaborated with marketing team to align promotional efforts and increase brand awareness.
Sales Representative
Viaero Wireless
Hastings, NE
04.2019 - 05.2020
- Analyzed market trends to identify new business opportunities and optimize sales tactics.
- Provided ongoing support and training for new sales representatives, fostering team development.
- Utilized CRM software to track customer interactions and streamline sales processes.
- Resolved customer inquiries promptly, contributing to improved service delivery and loyalty.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Education
High School Diploma -
Hastings Senior High School
Hastings, NEBachelor of Arts - Psychology
Bellevue University
Bellevue, NE2030
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Positive attitude
- Cash handling
- Fraud prevention
- Banking
- Financial services
- Account management
- Spanish and English fluency
Languages
Spanish
Native or Bilingual
Timeline
Associate Personal Banker
Wells Fargo
11.2025 - Current
Teller
Wells Fargo
06.2025 - 11.2025
Fraud Detection Specialist
Fiserv
02.2025 - 06.2025
Customer Service Representative
Fiserv
01.2024 - 02.2025
Technical Support Representative
Fiserv
10.2023 - 01.2024
Account Manager
Aureus Medical
08.2022 - 10.2023
Recruiter
Aureus Medical
10.2021 - 08.2022
Sales Representative
Spectrum
05.2020 - 10.2021
Sales Representative
Viaero Wireless
04.2019 - 05.2020
High School Diploma -
Hastings Senior High School
Bachelor of Arts - Psychology
Bellevue University