Jennifer Gilland
North Platte,NE
Summary
Experienced membership professional prepared for this role. Strong focus on team collaboration and achieving results. Skilled in member engagement, relationship building, and administrative tasks. Adaptable and reliable with commitment to driving membership growth and satisfaction. Seeking to leverage these transferable skills in new field while contributing to collaborative and dynamic team.
Overview
10
10
years of professional experience
Work History
Membership Coordinator
Girl Scouts Spirit of Nebraska
10.2022 - Current
- Build and implement annual membership plan for new memberships & retention goals : met or exceeded membership & renewal goals every year
- Offer support which is not limited to : coaching, assisting with paperwork, problem solving, conflict management and activity planning
- Utilize CRM to document communication, input leads, and follow on-boarding processes
- Manage 386 members & volunteers in a 17 county area
- Actively participate in one-on-ones with management and staff meetings, meet deadlines, work cross functionally, collaborate & support other departments to achieve goals
- Attend Community events offering information about the organization to create leads & create new community partnerships
- Maintain records, follow procedure & all processes for safety and security measures
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
- Collaborated with other departments to develop cross-functional initiatives that improved member engagement and loyalty.
Contract Cleaner
Dirty2Purdy
02.2018 - 10.2022
- Maintained monthly & weekly scheduled cleanings
- Communicated effectively with clients to address their specific needs and concerns regarding cleanliness levels.
- Maintained and organized cleaning supply stock
- Protected customers'' property through careful handling of equipment and furnishings during cleaning processes.
- Maintained strong relationships with clients, resulting in repeat business and positive word-of-mouth referrals.
- Ensured consistency in service delivery by following established checklists and protocols for all assigned tasks.
- Provided exceptional customer service, addressing complaints promptly and professionally while seeking proactive solutions for future improvements.
- Enhanced client satisfaction by providing thorough and efficient cleaning services.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Trained and supervised new cleaners
- Used time management and efficient cleaning methods to meet deadlines.
Office Manager
Langemeier Heating & Cooling
06.2015 - 02.2018
- Scheduled and Managed all Service Calls for 3 HVAC Technicians daily
- Maintained filing system & records
- Managed all office supplies & equipment
- Accounts payable, receivable and payroll
- Assisted in the recruitment process, conducting interviews and on-boarding new employees to promote a seamless integration into the team dynamic.
- Overseeing office maintenance and repairs
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated all vendors, deliveries, mailings & events
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Ensuring adherence to company policy & procedure
- Maintaining health & safety standards
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Floral Design -
Trim Internation Design School
Denver, CO01.1995
High School -
North Platte High School
North Platte, NE05.1994
Skills
- Customer service
- Time management
- Communication skills
- Onboarding
- Recruiting
- Strong Organizational Skills
- Attention to Detail
- Problem Solving
- Verbal and written communication
- Active member engagement
- Office cleaning
- Office management
Timeline
Membership Coordinator
Girl Scouts Spirit of Nebraska
10.2022 - Current
Contract Cleaner
Dirty2Purdy
02.2018 - 10.2022
Office Manager
Langemeier Heating & Cooling
06.2015 - 02.2018
High School -
North Platte High School
Floral Design -
Trim Internation Design School
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