Jennifer Gross
Waterloo
Summary
Dynamic Household Manager with proven expertise at GLPS Enterprises in property maintenance and expense coordination. Successfully enhanced household efficiency through strategic organization and proactive problem-solving. Cultivated strong relationships with service providers, ensuring timely service delivery while maintaining confidentiality. Recognized for exceptional communication skills and a commitment to optimizing family operations.
Overview
26
26
years of professional experience
Work History
Household Manager
GLPS Enterprises
10.2011 - Current
- Coordinated household operations, ensuring smooth daily functioning and efficient resource management.
- Managed vendor relationships, negotiating contracts and overseeing service delivery for optimal performance.
- Monitored home maintenance schedules, coordinating repairs to uphold property value and safety standards.
- Anticipated the household's needs and proactively addressed them to minimize disruptions or inconveniences.
- Oversaw budget management for household expenses, maintaining financial accountability and transparency.
- Scheduled appointments for medical, dental, and self-care needs.
- Managed financial matters for multiple households under GLPS Enterprises including budgeting and bill payments.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Fostered positive relationships with service providers, ensuring timely delivery of services and effective communication.
- Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
- Oversaw maintenance projects within the home to address necessary repairs or desired improvements promptly.
- Completed household tasks by assisting with laundry, light housekeeping grocery shopping, dry cleaning and maintenance of household vehicles.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Organized personal shopping endeavors for family members to save time while ensuring satisfaction with purchased items or services as well as managing all returns.
- Entrusted to handle confidential and sensitive situations in a professional matter.
Household Manager
Cara Gillett
05.2000 - 08.2006
- Planned and organized family events, managing logistics to ensure successful execution of activities.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child's unique needs or interests.
- Oversaw maintenance and repair projects, liaising with contractors to ensure timely completion.
- Coordinated schedules and logistics for family events, appointments, and travel arrangements.
- Managed financial operations for household members.
- Established a collaborative working relationship with the family, fostering trust and open communication to better understand their preferences and expectations.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Facilitated transportation to and from appointments.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Anticipated the household's needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
Education
Bachelor of Science - Family Science
University of Nebraska At Omaha
Omaha, NESkills
- Property maintenance
- Expense coordination
- Household organization
- Maintenance and repair management
Timeline
Household Manager
GLPS Enterprises
10.2011 - Current
Household Manager
Cara Gillett
05.2000 - 08.2006
Bachelor of Science - Family Science
University of Nebraska At Omaha