Jennifer Kerr
Sidney,NE
Summary
Dedicated professional with extensive experience in patient intake coordination and transcription. Known for strong organizational skills and attention to detail, contributing to an enhanced team collaboration. Ready to leverage expertise to drive operational efficiencies.
Hardworking and passionate job seeker with strong organizational skills eager to secure a remote transcriptionist position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Lead Intake Coordinator
Lifestance Health
12.2021 - Current
- Coordinated patient intake processes to enhance operational efficiency and streamline workflows.
- Developed training materials for new staff, resulting in improved onboarding experience and retention rates.
- Monitored intake metrics to ensure compliance with organizational standards and regulations.
- Facilitated communication between clinical staff and patients to optimize appointment scheduling and follow-ups.
- Collaborated with management to identify technology solutions that enhanced the intake process efficiency.
- Led team meetings to discuss challenges, share best practices, and drive continuous improvement initiatives.
- Facilitated seamless transitions for patients moving from one level of care to another by coordinating all necessary logistics.
- Cultivated a supportive team environment that fostered growth, learning, and open communication among staff members.
- Optimized insurance verification processes by implementing innovative strategies which expedited approvals and reduced errors.
Medical Receptionist
Colorado Plains Medical Center
02.2019 - 12.2021
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted with insurance verification and patient registration processes for efficient service delivery.
- Coordinated communication between medical staff and patients, ensuring clarity of information.
- Trained new reception staff on office procedures and software systems to enhance team performance.
- Maintained accurate electronic health records, ensuring compliance with HIPAA regulations and data integrity.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Transcriptionist
Centennial Mental Health Center
06.2001 - 03.2018
- Transcribed clinical notes with high accuracy, ensuring timely delivery for patient care continuity.
- Reviewed and edited transcripts for confidentiality compliance and quality assurance.
- Maintained detailed records of transcriptions to support efficient information retrieval.
- Collaborated with healthcare professionals to clarify terminology and improve transcription precision.
- Implemented best practices for transcription workflows, enhancing overall efficiency and reliability.
- Trained new staff on transcription protocols and software use, fostering team development and consistency.
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
Education
Certificate - Transcription
Career Step
California 05-2002
Bachelor of Arts - Psychology
Colorado State University
Ft. Collins, CO05-1995
Skills
- Effective task delegation
- Patient scheduling
- Follow-up skills
- Multi-line phone operations
- Charting and clinical documentation
- Customer service
- Attention to detail
- Organizational skills
- Time management abilities
- Self motivation
- Data entry
- Documentation and recordkeeping
- Client confidentiality
- Microsoft office
- Fast typing speed
- Meeting deadlines consistently
- Proofreading proficiency
- Patience and concentration
- Proofreading
- Continuous learning attitude
- High accuracy level
- Familiarity with transcription software
- Word processing
- Wide vocabulary range
- Keyboard shortcut mastery
- Error correction
- Transcription preparation
- Strong grammar
Languages
English
Native or Bilingual
Timeline
Lead Intake Coordinator
Lifestance Health
12.2021 - Current
Medical Receptionist
Colorado Plains Medical Center
02.2019 - 12.2021
Transcriptionist
Centennial Mental Health Center
06.2001 - 03.2018
Certificate - Transcription
Career Step
Bachelor of Arts - Psychology
Colorado State University