Jennifer Radomski
Gering
Summary
Experienced front counter crew member skilled in customer service and point-of-sale transactions, ensuring order accuracy and adherence to food safety standards.
Overview
10
10
years of professional experience
Work History
Front Counter Crew Member
Runza
Scottsbluff
05.2025 - 07.2026
- Provided exceptional customer service at front counter and drive-thru.
- Processed customer orders accurately using point-of-sale system.
- Organized front counter area to streamline workflow and improve service speed.
- Highlighted daily specials to engage customers and drive sales.
- Offered suggestions on product selection aligned with customer preferences.
- Educated regular customers on new products and services to enhance their experience.
- Ensured food items met company specifications for quality and safety.
- Monitored expiration dates on food items to guarantee freshness.
Front Line Crew Member
Wendys Old Fashioned Hamburgers
Norfolk
03.2025 - 05.2025
- Prepared and served high-quality food items in accordance with company standards.
- Ensured cleanliness and organization in dining and kitchen areas to enhance guest experience.
- Operated kitchen equipment safely and efficiently during peak service times.
- Coordinated with team members to support efficient restaurant operations during peak hours.
- Followed food safety procedures to maintain compliance with health regulations.
- Accurately followed cooking instructions for each dish served.
- Ensured strict compliance with health regulations in the workplace.
Customer Service Representative
Fanuiel
Scottsbluff
07.2019 - 02.2020
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Utilized CRM systems to track customer issues and follow up promptly.
- Educated customers on services and promotions offered by the company.
- Responded to emails and phone calls in a timely manner to ensure satisfaction.
- Participated in training sessions to improve product knowledge and service skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated customer relationships that fostered repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Collaborated with other departments to resolve complex issues, ensuring customer needs were met.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Anticipated customer needs to enhance service delivery and support.
Soldering Technician
George Risk Industries
Scottsbluff
01.2018 - 07.2019
- Operated soldering equipment to assemble electronic components, contributing to timely project completion.
- Performed soldering of through-hole and surface mount components per specifications.
- Utilized rework techniques including desoldering and manual soldering.
- Maintained organized workstation, enhancing workflow and reducing downtime.
- Calibrated soldering irons per IPC standards, ensuring precision in soldering processes.
- Followed safety protocols when handling tools and materials.
- Communicated material shortages and equipment issues to supervisors.
- Ensured compliance with health, safety, quality control, and environmental policies.
Customer Service Representative
Fanuiel
Scottsbluff
03.2017 - 01.2018
- Resolved customer complaints through effective communication and problem-solving techniques.
- Delivered prompt assistance with inquiries and product information, contributing to overall customer satisfaction.
- Educated customers on services and promotions to boost engagement and understanding.
- Maintained accurate records of interactions and transactions, facilitating effective follow-up and support.
- Utilized CRM systems to track issues and ensure timely follow-ups.
- Participated in training sessions to improve product knowledge and service delivery.
- Engaged customers in meaningful conversations to identify needs, ensuring tailored solutions and enhanced service.
Assistant Store Manager
Sonics Drive In
Gering
11.2016 - 03.2017
- Supervised daily operations, ensuring efficient customer service and adherence to safety standards.
- Managed inventory levels and ordered supplies to maintain optimal stock availability.
- Coordinated team schedules during peak hours to enhance service efficiency.
- Resolved customer complaints swiftly, enhancing positive dining experiences.
- Implemented customer feedback processes to improve service quality based on customer insights.
- Conducted regular performance reviews, setting development goals for staff members.
- Developed promotional displays that attracted customers and increased sales visibility.
- Led recruitment efforts by interviewing candidates for open positions.
Education
High School Diploma -
Scottsbluff Senior High School
Scottsbluff, NE05-2008
Skills
- Point-of-sale operation
- Cash handling
- Order accuracy
- Customer service and support
- Food safety compliance
- Product knowledge
- Inventory management
Timeline
Front Counter Crew Member
Runza
05.2025 - 07.2026
Front Line Crew Member
Wendys Old Fashioned Hamburgers
03.2025 - 05.2025
Customer Service Representative
Fanuiel
07.2019 - 02.2020
Soldering Technician
George Risk Industries
01.2018 - 07.2019
Customer Service Representative
Fanuiel
03.2017 - 01.2018
Assistant Store Manager
Sonics Drive In
11.2016 - 03.2017
High School Diploma -
Scottsbluff Senior High School