Jennifer Valencia
Omaha
Summary
Experienced in providing excellent customer service by promptly addressing inquiries and resolving complaints, which fostered customer loyalty. Successfully informed customers about daily specials and promotions, facilitating informed purchase decisions. Performed essential opening and closing duties, including restocking supplies and setting up the dining area, ensuring readiness for service. Strong problem-solving skills complemented by patience and empathy in high-pressure situations.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Walmart
Omaha
03.2024 - 04.2025
- Created personalized shopping experiences for each customer.
- Maintained accurate records of orders, returns, exchanges and payments.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Server
Zios Pizzeria Omaha
Omaha
10.2023 - 03.2024
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Crew Member
McDonald's
Omaha
08.2023 - 12.2023
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Checked expiration dates on all products before serving them to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Central High School
Omaha, NE05-2024
Skills
- Inventory management
- Time management
- Problem solving
- Effective communication
- Patience and empathy
- Sales experience
- Purchase recommendations
- Heavy lifting
- Organizational skills
Timeline
Online Personal Shopper
Walmart
03.2024 - 04.2025
Server
Zios Pizzeria Omaha
10.2023 - 03.2024
Crew Member
McDonald's
08.2023 - 12.2023
High School Diploma -
Central High School