Jennifer Vazquez
Omaha
Summary
Proven Pharmacy Technician and Customer Service Representative at Walgreens, adept in problem-solving and team collaboration. Excelled in workflow optimization and medication dispensing, enhancing patient safety and satisfaction. Achieved significant improvements in pharmacy efficiency and customer loyalty through expert communication and confidentiality management.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens
06.2023 - 11.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Developed patient education materials on medication management, contributing to community health awareness.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
Customer Service Representative
Walgreens
11.2020 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
High School Diploma -
Bryan High School
Omaha, NE05.2022
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Pharmacy and customer records management
- Stocking shelves
- Advanced math skills
- Receiving incoming supplies
- Drug interaction awareness
- Operations support
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Walgreens
06.2023 - 11.2024
Customer Service Representative
Walgreens
11.2020 - 06.2023
High School Diploma -
Bryan High School
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