Jennifer West
AURORA
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher
Hamilton County Sheriff Dept
07.2020 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Overseeing inmates while adhering to jail standards
- Processing gun permits, vin inspections.
- Maintaining nondisclosure of protected information.
Firefighter/Emt
Aurora Fire Dept.
05.2018 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Manage the Hamburger Feed (PR Event)
- Maintain the account and records for pickle card sales.
- handle the books for Firefighter tax credits.
Lead Caption Assistant
Hamilton Telecommunications
12.2013 - 06.2020
- Enhanced communication accessibility by providing real-time captions for live events and online presentations.
- Supported deaf and hard-of-hearing individuals by delivering accurate, timely captions during phone calls and video conferences.
- Ensured a high level of customer satisfaction by maintaining professionalism and confidentiality in all interactions.
- Improved the captioning process by continuously refining personal typing skills and staying up-to-date on industry advancements.
- Oversaw Caption assistants to ensure quality standards were met.
- Trouble shoot any equipment or network malfunctions.
Education
High School Diploma -
Pine Ridge Job Corps
Chadron, NE02.2001
Skills
- Customer Relations
- Prioritizing calls
- Effective Communications
- Multitasking
- Incident Reporting
- Dispatching procedures
- Dispatching field personnel
- Updating logs
- Stress Tolerance
- Customer Request Management
- Creative Thinking
- Resource Coordination
Certification
Notary Public
NCIC Certified
NCJIS Certified
Certified Communications Training Officer
Corrections Officer
Firefighter 1 Certification
National and State Licensed EMT
Timeline
Dispatcher
Hamilton County Sheriff Dept
07.2020 - Current
Firefighter/Emt
Aurora Fire Dept.
05.2018 - Current
Lead Caption Assistant
Hamilton Telecommunications
12.2013 - 06.2020
High School Diploma -
Pine Ridge Job Corps
Notary Public
NCIC Certified
NCJIS Certified
Certified Communications Training Officer
Corrections Officer
Firefighter 1 Certification
National and State Licensed EMT
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