Jennifer Wibbels
Blair,NE
Summary
Dedicated pulic service professional with 5 years experience as a SSW/Core Puller and 20 years experience operating an in-home daycare, providing exceptional customer service while managing complex caseloads and serving diverse populations. Experienced in reviewing applications, verifying information, explaining eligibility decisions, maintaining confidential records, and ensuring compliance with State and Federal policies. Strong ability to communicate effectively, resolve problems, manage competing priorities, and make accurate, detail-oriented decisions.
Recognized for professionalism, empathy, organization, and the ability to build positive relationships with clients and families.
Committed to delivering fair, efficient, and compassionate service while supporting individuals and families in need.
Overview
26
26
years of professional experience
Work History
Social Services Worker
DHHS
Fremont, NE
03.2021 - Current
- *Review applications for programs such as SNAP, EA, CC, and other public benefits
- *Interview applicants and gather information about income, resources, HH comp, and eligibility factors
- *Verify information through documents, databases, and other sources
- *Determine initial and ongoing eligibility according to State and Federal regulations
- *Explain program rules, decisions, and appeal rights to client
- *Maintain accurate case records and protect confidential information
- *Provide excellent customer service while working with individuals and families in difficult situations
- *Apply policies consistently and make independent eligibility decisions
- My responsibility is to ensure Nebraskans receive the benefits they qualify for while applying State and Federal Policy accurately, protecting confidential information, treating every client with dignity and respect, and making fair, objective eligibility decisions based on verified facts.
In Home Daycare Provider
Self
Blair, NE
12.2000 - 12.2020
- *Supervised and ensured the safety of children ranging from infants to school age care.
- *Planned and implemented age-appropriate educational and recreational activities
- *Prepared and served nutritious meals and snacks while accommodating dietary restrictions
- *Maintained daily schedules, including learning activities, outdoor play, meals and naps
- *Monitored children's behaviors, and well-being
- *Communicated regularly with parents regarding children's progress, concerns, and daily activities
- *Managed attendance records, schedules, and childcare documentation
- *Encouraged social, emotional, and cognitive development through structured and unstructured play
- *Demonstrated strong organizational, problem-solving, and customer service skills through daily interactions with families
- Running an In-Home Daycare taught me how to manage large amounts of information, maintain confidentiality, communicate effectively with families, and make fair, consistent decisions while balancing multiple priorities. Those skills transfer directly to determining eligibility and serving clients at my new position.
Education
Medical Billing And Coding Certification -
Kaplan University
Online Classes02.2018
High School Diploma -
Logan View Jr/Sr High School
Hooper NE05-1995
Skills
- Motivational interviewing
- Caseload management
- Empathy display
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Self motivation
- Goal setting
- Professionalism
Accomplishments
I have been on the Top 10 list multiple times throughout my 5 years of service. Including Top Calls, Top Processor, and Top Puller.
I have actively helped new trainees when needed. I also address emails coming from SSS, UMt, and Admin. that need to be addressed timely. I was an active mentor for my first 2 years of work, including having many trainees shadow me for learning purposes.
I have been a part of WOWs team and QAT team.
I was also asked by Admin. to be a part of the Triage group for the Level 1 Triage calls
Timeline
Social Services Worker
DHHS
03.2021 - Current
In Home Daycare Provider
Self
12.2000 - 12.2020
Medical Billing And Coding Certification -
Kaplan University
High School Diploma -
Logan View Jr/Sr High School