Jeremy Jones
Eddyville
Summary
Dynamic professional with a proven track record in client relations and account management, particularly at Aflac. Leveraged expertise in customer service and licensed insurance to expand client bases. Excelled in relationship building and client needs analysis, significantly enhancing customer satisfaction and retention. Demonstrates exceptional professionalism and ethics, with a knack for leveraging customer referrals and critical thinking to drive business growth.
Developed expertise in client relationship management within customer-focused environment. Skilled in analyzing client needs and delivering customized solutions. Seeking to transition into new field where these abilities can drive success and foster growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
Aflac
04.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Independent Consultant
LifeVantage
03.2015 - Current
- Fostered strong relationships with clients through consistent communication and collaboration.
- Increased sales revenue by consistently following up with leads and cultivating long-term relationships.
- Leveraged personal connections within the community to secure valuable referrals for new business prospects.
- Provided exceptional customer service, addressing inquiries promptly and resolving issues efficiently.
- Developed strong rapport with clients, leading to increased customer satisfaction and repeat business.
- Participated actively in regional distributor meetings to share insights on best practices and learn from peers'' experiences for continuous improvement of own operations.
- Trained new team members on best practices for selling products, ensuring a seamless transition into their roles as independent distributors.
Nebraska Feed Sales Rep
Agri Best Feeds
09.2019 - 07.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Identified and tapped into new markets, significantly expanding customer base.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Fostered collaborative environment, sharing best practices among sales team.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Built relationships with customers and community to promote long term business growth.
Education
Associate of Applied Science - Power Lineman
Northeast Community College
Norfolk, NE05-2004
High School Diploma -
Broken Bow High School
Broken Bow, NE05-2002
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Client needs analysis
- Client retention
- Account management
- Leads prospecting
- Cold calling
- Relationship building
- Data entry
- Critical thinking
- Customer referrals
Accomplishments
- Resolved product issue through consumer testing.
- Helped larger operations manage product consumption/usage to ensure a good first experience
- Grew the State of Nebraska horse feed sales by over 200% my first year
- Responsible for managing my time and my calendar to grow the state of Nebraska with both feed dealers and new customers
- Help new Feed Dealers start and grow their dealerships according to their desired goals
- Help resolve and overcome objections
Certification
- Accident and Health License –Nebraska Department of Insurance.
- Forklift Certification
- Nebraska Driver's License
Languages
English
Timeline
Insurance Agent
Aflac
04.2023 - Current
Nebraska Feed Sales Rep
Agri Best Feeds
09.2019 - 07.2023
Independent Consultant
LifeVantage
03.2015 - Current
- Accident and Health License –Nebraska Department of Insurance.
- Forklift Certification
- Nebraska Driver's License
Associate of Applied Science - Power Lineman
Northeast Community College
High School Diploma -
Broken Bow High School
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