Jeremy Miller
Columbus
Summary
Proven leader in automotive service management, excelling in operational efficiency and customer relations at Gregg Young Toyota of Columbus. Enhanced team productivity and service quality through innovative technology integration and targeted staff development. Achieved significant improvements in customer satisfaction and financial performance, demonstrating exceptional teamwork and collaboration skills.
Overview
9
9
years of professional experience
Work History
Toyota Fixed Operations Director
Gregg Young Toyota of Columbus
05.2023 - Current
- Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
- Negotiated vendors contracts and delivery schedules.
- Monitored financial performance through daily reports.
- Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
- Ensured compliance with all industry regulations and manufacturer guidelines through diligent monitoring of procedures and documentation.
- Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
Service Manager
Ernst Auto Center
01.2022 - 05.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Manager
Ernst Toyota
02.2020 - 01.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Service Advisor
Truck Center Companies
10.2019 - 02.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Service Manager
Columbus Motor Company
08.2015 - 09.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Education
High School Diploma -
Broken Bow High School
Broken Bow, NE05.2006
Skills
- Setting goals
- Customer Relations
- Operational Efficiency
- Maintaining Compliance
- Staff Development
- Developing managers
- Staff Training and Development
- Teamwork and Collaboration
Accomplishments
Toyota National Honor Society Winner-2021
Toyota Presidents Award Winner-2021
Customer First Award Winner in CDJR-2018, 2019
Timeline
Toyota Fixed Operations Director
Gregg Young Toyota of Columbus
05.2023 - Current
Service Manager
Ernst Auto Center
01.2022 - 05.2023
Service Manager
Ernst Toyota
02.2020 - 01.2022
Service Advisor
Truck Center Companies
10.2019 - 02.2020
Service Manager
Columbus Motor Company
08.2015 - 09.2019
High School Diploma -
Broken Bow High School
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