Summary
Overview
Work History
Education
Skills
References
Timeline
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Jerry Wheelock

Gretna

Summary

Automotive service advisor and store manager with extensive experience in managing multiple responsibilities to enhance customer satisfaction and achieve store objectives. Proven track record in fostering loyal customer relationships and driving business growth. Seeking to leverage expertise in a new role within the Omaha area following recent relocation from Kansas.

Overview

35
35
years of professional experience

Work History

Service Advisor/Store Manager

All American Automotive
Wichita
06.1990 - 03.2025
  • Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency, and building trust.
  • Collaborated with technicians to ensure the accurate diagnosis of vehicle issues, and managed customer expectations regarding repair timelines.
  • Consistently met or exceeded monthly sales targets by recommending additional services based on vehicle mileage and service intervals.
  • Resolved customer complaints or issues promptly and effectively, ensuring customer satisfaction with the resolution.
  • Oversaw warranty counseling process to manage expense controls.
  • Reviewed completed service orders to ensure that all work was done correctly, according to standards.
  • Managed the overall operation of the store, including mentoring staff and overseeing vendor relationships to enhance workflows.

Education

Derby High School
Derby, KS

Skills

  • Customer service
  • Relationship management
  • Effective communication
  • Multitasking and prioritization
  • Order review
  • Team collaboration
  • Problem solving
  • Time management

References

References available upon request.

Timeline

Service Advisor/Store Manager

All American Automotive
06.1990 - 03.2025

Derby High School

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Jerry Wheelock