Jesse Prusia
Papillion,NE
Summary
Dynamic retail leader with extensive experience at GameStop, excelling in operations management and customer service. Proven track record in boosting sales through strategic planning and effective team leadership. Skilled in inventory management and employee training, fostering a high-performance culture that enhances customer satisfaction and drives profitability.
Overview
11
11
years of professional experience
Work History
Store Manager
GameStop
09.2025 - Current
- Assisted in daily store operations, ensuring smooth functionality and customer satisfaction.
- Supported inventory management by organizing stock and conducting regular audits.
- Learned point-of-sale systems to facilitate efficient transaction processing.
- Collaborated with team members to maintain store cleanliness and product displays.
- Engaged with customers to address inquiries and enhance shopping experience.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
District Manager in Training
GameStop
12.2022 - 09.2025
- Trained in operational procedures, ensuring compliance with company policies and best practices.
- Assisted in managing inventory levels, optimizing stock availability for customer needs.
- Collaborated with team members to enhance store performance and customer satisfaction initiatives.
- Conducted regular audits to maintain store standards and improve overall efficiency.
- Supported recruitment efforts by participating in candidate interviews and onboarding processes.
- Analyzed sales data to identify trends, informing strategic decision-making for product placement.
- Mentored junior staff on operational tasks, fostering a culture of teamwork and development.
- Collaborated with cross-functional teams to drive continuous improvement initiatives and optimize overall business performance.
- Leveraged data-driven insights to inform decision-making processes related to inventory management, pricing adjustments, and promotional campaigns targeting specific customer segments.
- Implemented cost control measures to maximize profitability without compromising product quality or customer experience standards.
- Managed multiple store locations simultaneously, ensuring consistent execution of company policies and procedures across all sites.
- Provided ongoing coaching and mentorship to store managers, cultivating a culture of excellence in operations management and customer service.
- Boosted customer satisfaction ratings by implementing targeted training programs focused on improving service quality and product knowledge among staff members.
- Maintained a keen focus on safety and compliance, ensuring all stores adhered to relevant regulations and maintained a secure environment for both employees and customers.
- Conducted regular competitive analyses to stay informed on industry trends and adapt business strategies accordingly.
- Championed strategic planning efforts focused on identifying areas for expansion while maintaining focus on core business objectives.
- Increased district sales by implementing innovative marketing strategies and training programs for store managers.
- Partnered with human resources to recruit top talent for key leadership roles within the district, contributing to overall organizational success.
- Cultivated a high-performance team culture through regular performance reviews, constructive feedback sessions, and recognition programs that rewarded top achievers.
- Analyzed sales trends to identify growth opportunities, implementing targeted action plans to capitalize on market potential.
- Oversaw successful new store openings, coordinating logistics, staffing, merchandising, and promotional efforts to drive initial sales momentum.
- Enhanced employee retention rates by creating a supportive work environment and providing ongoing professional development opportunities.
- Spearheaded employee engagement initiatives aimed at fostering an inclusive workplace atmosphere that promoted teamwork and collaboration across all levels of the organization.
- Reduced shrinkage levels by implementing loss prevention strategies and promoting a culture of accountability among staff members.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted with onboarding of new employees by providing training and development resources.
Multi-Unit Store Manager
GameStop
10.2018 - 12.2022
- Oversaw daily operations across multiple locations to ensure optimal performance and customer satisfaction.
- Developed and implemented strategies to enhance team productivity and operational efficiency.
- Trained and mentored store managers on best practices for inventory management and sales techniques.
- Analyzed sales data to identify trends, driving informed business decisions for revenue growth.
- Established performance metrics to assess employee success and operational effectiveness consistently.
- Managed staffing needs by recruiting, onboarding, and retaining high-performing team members across all units.
- Facilitated regular staff meetings to reinforce goals, address challenges, and celebrate achievements across locations.
- Oversaw store renovations to create a more inviting atmosphere for customers, leading to increased foot traffic and sales revenue.
- Boosted employee performance through ongoing training, development programs, and performance evaluations.
- Reduced employee turnover rates by creating a positive work environment that encouraged personal growth and career advancement.
GM Supervisor
Shopko Stores
02.2015 - 10.2018
- Directed daily operations to enhance efficiency and achieve organizational goals.
- Implemented strategic initiatives to improve customer satisfaction and retention rates.
- Oversaw budgeting processes, ensuring alignment with financial targets and resource allocation.
- Led cross-functional teams to drive process improvements and operational excellence.
- Developed training programs for staff, enhancing skill sets and promoting career growth.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
High School Diploma -
Fremont High School
Fremont, NEASC Certification -
Automotive Tech
Omaha, NESkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Team leadership and coaching
- Store merchandising
- Retail inventory management
- Cash management
- Inventory management
- Employee training
- Shift scheduling
- Recruitment and hiring
- Goals and performance
- Operations management
- Policies and procedures
- Sales expertise
- Strategic thinker
- Loss prevention
- Operational efficiency
- Retail merchandise quality standards
- Sales analysis
- Strategic planning
- Performance reviews
- Sales coaching
- Maximizing profitability
- Special events
- Employee terminations
- Culture development
- Risk management
- Supply ordering
Timeline
Store Manager
GameStop
09.2025 - Current
District Manager in Training
GameStop
12.2022 - 09.2025
Multi-Unit Store Manager
GameStop
10.2018 - 12.2022
GM Supervisor
Shopko Stores
02.2015 - 10.2018
High School Diploma -
Fremont High School
ASC Certification -
Automotive Tech