Jessica Abel
Bellevue
Summary
Results-driven operations management professional with a strong background in enhancing workflows and implementing efficient processes. Recognized for problem-solving and effective communication skills, contributing to improved customer satisfaction and streamlined team coordination.
Overview
5
5
years of professional experience
Work History
Command Staff, Non-Commissioned Officer In Charge
United States Air Force, USAF
Offutt Air Force Base
10.2024 - Current
- Managed daily operations and ensured compliance with company policies.
- Coordinated staff schedules and delegated tasks to optimize workflow.
- Assisted in training new employees on operational procedures and safety protocols.
- Monitored inventory levels and placed orders for necessary supplies.
- Conducted regular inspections to maintain equipment and facility standards.
- Handled customer inquiries and resolved issues in a timely manner.
- Documented operational activities and maintained accurate records for reporting purposes.
- Participated in weekly meetings with senior management team members.
- Managed daily operations, including scheduling, budgeting, and staff supervision.
- Maintained records of employee attendance and performance.
- Monitored workflow to ensure deadlines were met in a timely manner.
- Resolved customer complaints in an efficient and professional manner.
- Implemented changes based on feedback from customers or stakeholders.
- Developed strategies to increase customer satisfaction ratings.
- Created presentations for internal departments or external clients.
- Organized special events such as conferences or seminars.
Retention Specialist
United States Air Force, USAF
Offutt Air Force Base
11.2023 - 10.2024
- Facilitated workshops to educate members on benefits and available resources.
- Provided one-on-one support to personnel navigating career transitions.
- Analyzed data to assess effectiveness of retention initiatives and programs.
- Compiled all calls and interactions into computer data system.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
- Responded to employee inquiries regarding pay and deductions.
- Maintained employee records and updated payroll information regularly.
- Collaborated with HR to address payroll-related issues promptly.
- Supported audits by providing necessary documentation and information.
- Resolved discrepancies between payroll records and employee inquiries.
- Reviewed and analyzed contract terms for clarity and accuracy.
- Managed contract documentation and ensured compliance with company policies.
- Collaborated with legal teams to address potential risks in contracts.
- Negotiated amendments or modifications to existing contracts as necessary.
- Provided updates on status of contract processes to upper management and other important personnel.
Outbound Supervisor
United States Air Force, USAF
Holloman Air Force Base
04.2023 - 11.2023
- Implemented efficient workflows to enhance overall operational effectiveness.
- Collaborated with cross-functional teams to streamline communication processes.
- Developed training materials to improve staff understanding of logistics operations.
- Coordinated member transfer processes between departments and institutions.
- Developed informational materials to guide customers through the transfer process.
- Managed data entry into transfer management systems efficiently.
- Communicated regularly with customers via email and phone to answer inquiries.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Maintained records of all transactions to ensure proper documentation was kept.
- Performed regular audits of existing processes to identify areas for improvement.
- Coordinated with internal departments to resolve any outstanding issues quickly.
- Maintained accurate records of contracts and amendments in the system.
- Provided training on contract policies to new team members.
- Review and understand contract plans and specifications.
Command Support Staff Member
United States Air Force, USAF
Holloman Air Force Base
08.2021 - 04.2023
- Assisted in preparing reports and documentation for command reviews.
- Organized files and maintained records to ensure easy access to information.
- Supported the implementation of new software systems for project management.
- Supported the Commanding Officer in planning conferences, meetings, ceremonies, briefings and debriefings and other special events as required.
- Performed general clerical duties such as photocopying documents, faxing documents.
- Created spreadsheets and databases in order to track data related to operations or personnel matters.
- Compiled data for reports using various computer programs including Microsoft Word, Excel, and PowerPoint.
- Updated organizational charts reflecting current personnel assignments.
- Prepared correspondence such as letters, memos, emails, and other forms of communication.
- Organized and maintained sensitive files, records, and documents.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Answered telephone calls from internal or external customers; responded to inquiries or directed callers to appropriate staff members when necessary.
- Inputted data into automated systems such as Defense Travel System or Military Personnel Systems.
- Provided customer service support by responding promptly to customer inquiries via phone or email.
Force Management Technician
United States Air Force, USAF
Osan Air Base
08.2020 - 08.2021
- Maintained records of employee performance evaluations and disciplinary actions taken
- Collaborated with Human Resources department to ensure compliance with relevant laws and regulations regarding performance management practices.
- Reviewed existing procedures and systems related to Performance Management regularly for improvements.
- Organized and maintained electronic and physical records for efficient retrieval.
- Reviewed files for accuracy and completeness to uphold quality standards.
- Coordinated with departments to ensure timely record updates and audits.
- Entered data and prepared documents, spreadsheets, reports and other materials.
- Assisted customers by answering routine administrative questions and resolving problems.
- Entered data into company database with high attention to detail.
- Conducted regular audits of data entries for consistency and accuracy.
- Transferred data from hard copies to digital databases, organizing information in new formats.
Education
Associate of Science - Human Resource Management
Community College of The Air Force
11-2026
Labor And Human Resources
Personnel Technical School
Keesler Air Force Base05-2020
Skills
- Employee training
- Project management
- Data analysis
- Payroll administration
- Conflict resolution
- Performance evaluation
- Team collaboration
- Leadership qualities
- Employee mentoring
- Recordkeeping expertise
- Scheduling and coordination
- Advanced Microsoft knowledge
- Administrative support
- Data entry
- Customer support
- Payment processing
- Process improvement
- File management
- Interpersonal skills
- Adaptability and flexibility
- Program evaluation
- Excellent communication
- Problem-solving abilities
- Inventory management
- Experience in leadership
- Time management abilities
Accomplishments
- Airman of the Quarter (1Q 2022)
- Spotlight Airman (April 2023)
- Airman of the Quarter-Group Level (1Q 2024)
- SOAR Award ( August 2024)
- Coined on many occasions for exceptional performance
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Command Staff, Non-Commissioned Officer In Charge
United States Air Force, USAF
10.2024 - Current
Retention Specialist
United States Air Force, USAF
11.2023 - 10.2024
Outbound Supervisor
United States Air Force, USAF
04.2023 - 11.2023
Command Support Staff Member
United States Air Force, USAF
08.2021 - 04.2023
Force Management Technician
United States Air Force, USAF
08.2020 - 08.2021
Associate of Science - Human Resource Management
Community College of The Air Force
Labor And Human Resources
Personnel Technical School
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