Jessica Godoy-Moreno

• Providing world class customer service and customer support for annuity policyholders. Assistance with benefits such as; request for disbursement forms, change of beneficiaries, explanation of benefits and statements, etc.

• Taking calls from potential tenants or existing tenants.
• Social media advertising
• Drawing up new leases or contracts.
• Scheduling showings for open properties
• Drawing up eviction notices

• Operated packaging machinery to ensure efficient processing and compliance with safety standards.
• Inspected finished products for quality assurance, identifying defects and ensuring adherence to specifications.
• Collaborated with team members to optimize workflow and improve operational efficiency in packaging lines.
• Trained new associates on packaging procedures, safety protocols, and equipment operation best practices.

• Facilitated real-time communication between clients and service providers in diverse settings.
• Interpreted complex terminology and concepts accurately across multiple languages.
• Collaborated with team members to enhance overall service delivery and client satisfaction.
• Maintained confidentiality while handling sensitive information during interactions.

• Assembled overhead door components according to specifications and quality standards.
• Operated hand tools and machinery safely, ensuring efficient production processes.
• Collaborated with team members to improve assembly line efficiency and reduce downtime.
• Conducted quality checks on finished products, identifying defects and initiating corrective actions.

• Operated machinery to achieve production targets and ensure quality standards.
• Monitored equipment performance, identifying and troubleshooting issues promptly.
• Trained new operators on safety protocols and machine operation procedures.
• Coordinated workflow activities to optimize efficiency within the production line.

• Assisted customers in product selection, enhancing overall shopping experience.
• Processed transactions efficiently, ensuring accuracy and customer satisfaction.
• Collaborated with team members to maintain organized merchandise displays.
• Resolved customer inquiries and concerns, fostering loyalty and repeat business.

• Managed customer accounts to ensure timely collection of outstanding debts.
• Negotiated payment plans with clients to facilitate debt resolution.
• Utilized collections software to track account statuses and communications.
• Analyzed client financial situations to propose suitable repayment options.

Sales of phone plans, sales of mobile devices and accessories. Customer service, customer support. IT, problem solving, descalations, closing protocols , opening protocols, inventory