Jessica Ligon
Lincoln,NE
Summary
Training professional prepared to design and deliver impactful training programs that drive organizational success. Adept at designing and implementing effective training programs. Skilled in curriculum development, instructional design, and leveraging technology to enhance learning experiences. Known for fostering team collaboration, adapting to changing needs, and consistently achieving measurable results. Reliable, flexible, and focused on driving continuous improvement in organizational performance.
Overview
17
17
years of professional experience
Work History
Training Specialist
Nelnet – FACTS K12
07.2023 - Current
- Construct an agenda for new hire class for Financial Management Implementation
- Knowledge retention was 96%, pioneered the monitoring of the success rate objectively by creating knowledge checks
- Collaborated with department managers to perform a Training Needs Analysis, identifying skill and knowledge gaps, and developed targeted training interventions to address them.
- Construct new and edit existing Internal facing documentation outlining product use, functionality, and enhancements
- Facilitate new hire training via Microsoft Teams for Integrations and Financial Software
- Worked in a dynamic collaborative process to design effective training for existing employees
- Facilitate New Hire and refresher trainings
- Designed 7 training sessions for a large company conference and facilitated 10 training sessions in person in Atlanta for external clients
- Led Professional Development initiatives using 'The 7 Habits of Highly Effective People,' fostering employee engagement and skills development
- Collaborate with Team Leads and other management to meet ever-evolving business needs based on team performance
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Established a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
- Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
- Documented participation and evaluated learning for each participant.
Client Services Manager
Nelnet – FACTS K12
01.2023 - 07.2023
- Create Initial contact with the client after a sale is made
- Host Launch call with clients to discuss how the system can best fit their needs
- Build the configurations within the system, based on client needs/preferences and product purchased for approximately 40 schools.
- Monitor progress with Implementation Specialist and the client during the training progress
- Assist the Implementation Specialist with questions, problem-solving, and client relations
- Build configurations for clients using Integration between Financial and Student Information Systems
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Implementation Specialist
Nelnet - FACTS K12
06.2021 - 12.2022
- Trained 50+ schools using company software systems for tuition and billing
- Train schools using the Integration of Financial software and Student Information System
- Assist schools outside of training with problem-solving and navigation of the system through emails, phone calls, Zoom or Teams meetings
- Assist teammates with problem-solving solutions when certain situations require extra help
- Member of the motivational team – led motivational team activities, strengthening collaboration among remote and local team members
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
K-8 Vocal/General Music Educator
Cathedral of the Risen Christ
08.2008 - 06.2021
- Plan age-appropriate lessons to help students reach curriculum goals
- Improved student engagement by incorporating interactive music technologies.
- Guided students through complex musical compositions, boosting confidence and skill.
- Coordinated school concerts, showcasing student talent and teamwork.
- Encouraged student participation with dynamic classroom activities.
- Strengthened music program by integrating community resources and guest artists.
- Taught music history to broaden student understanding of cultural influences.
- Fostered an inclusive learning environment by adapting lessons for all proficiency levels.
- Conducted parent-teacher meetings to discuss student progress and set goals.
- Secured new instruments and equipment funding through grant writing efforts and community partnerships.
- Evaluate individual students on content knowledge and participatory behavior
- Hosted and organized a bi-annual fundraiser concert with Junior High Choir for St
- Jude Children’s Hospital
- Supervised 3 student teachers and 6 practicum students from the University of Nebraska–Lincoln and Doane University
- Increased student participation from 12 to 56 students in extracurricular ensembles through targeted recruitment efforts and consistent encouragement during class time.
- Crisis Team Leader – Organized crisis simulation exercises, training faculty to respond effectively to emergency scenarios
- Led the team that developed crisis response protocols, which were adopted school-wide
- Inspired student creativity by designing engaging music lessons.
- Developed curriculum for diverse music genres, enhancing student appreciation.
Education
Masters of Music - Education Emphasis
University of Nebraska - Lincoln
Lincoln, NE01.2013
Bachelor of Music Education -
University of Nebraska – Lincoln
Lincoln, NE01.2008
Skills
- Microsoft Teams
- Snag It
- Grammarly
- ChatGPT
- Articulate 360
- Iorad
- Workday Learning (LMS)
- Camtasia
- Asana
- Miro
- Microsoft Office Suite
- Empathy
- Teamwork
- Leadership
Timeline
Training Specialist
Nelnet – FACTS K12
07.2023 - Current
Client Services Manager
Nelnet – FACTS K12
01.2023 - 07.2023
Implementation Specialist
Nelnet - FACTS K12
06.2021 - 12.2022
K-8 Vocal/General Music Educator
Cathedral of the Risen Christ
08.2008 - 06.2021
Bachelor of Music Education -
University of Nebraska – Lincoln
Masters of Music - Education Emphasis
University of Nebraska - Lincoln
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