Jessica Menish
O'Neill
Summary
Dedicated restaurant manager with expertise in customer relationship management and menu development. Proven track record of implementing quality control measures that enhance service excellence and optimize staff performance. Committed to ensuring a positive dining experience through effective leadership and operational strategies.
Overview
10
10
years of professional experience
Work History
Manager
Flat Iron Bar and Grill
Atkinson
09.2021 - Current
- Oversaw daily restaurant operations to ensure smooth service and guest satisfaction.
- Managed staff schedules and coordinated shifts for optimal coverage and efficiency.
- Trained new employees on service standards and safety protocols consistently.
- Developed menus.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Ranch Hand
Prairie King Ranch
Oneill
05.2022 - 08.2024
- Operated tractors and other machinery for fieldwork tasks.
- Worked with ranch manager to determine ranch needs.
Ranch Hand
Shields Family
ONeill
10.2017 - 09.2021
- Assisted with daily feeding and care of livestock.
- Assisted in pasture management and fencing repairs as needed.
- Participated in seasonal planting and harvesting activities on the ranch.
- Operated tractors and farm equipment for various tasks.
- Assisted in the daily care of livestock, including feeding and watering animals.
Cashier
Pump and Pantry
O'Neill
12.2020 - 02.2021
- Managed cash register operations, ensuring balanced drawers at shifts' end.
- Stocked shelves regularly, maintaining organized and visually appealing displays.
- Promoted loyalty programs, encouraging customer engagement and participation.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Quality Control Technician
Borneke Construction
Janesville
08.2015 - 02.2017
- Conducted inspections on construction materials for quality compliance.
- Collaborated with project managers to address quality control issues.
- Monitored project sites for adherence to safety and quality standards.
- Documented inspection results and maintained quality records.
- Communicated findings to management and proposed corrective actions.
- Operated heavy machinery for various construction tasks and projects.
- Participated in training sessions to enhance skills and safety awareness.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
Education
Business Administration And Management
Northeast Community College
Norfolk, Nebraska, NE05-2012
High School Diploma -
O'Neill Public High
O'Neill, NE05-2010
Skills
- Inventory control
- Staff training
- Menu development
- Quality assurance
- Customer relationship management
- Problem solving
- Time management
- Sales techniques
- Customer service
- Documentation and reporting
- Staff training and development
Languages
English
Professional
References
References available upon request.
Timeline
Ranch Hand
Prairie King Ranch
05.2022 - 08.2024
Manager
Flat Iron Bar and Grill
09.2021 - Current
Cashier
Pump and Pantry
12.2020 - 02.2021
Ranch Hand
Shields Family
10.2017 - 09.2021
Quality Control Technician
Borneke Construction
08.2015 - 02.2017
Business Administration And Management
Northeast Community College
High School Diploma -
O'Neill Public High