Jessica Northan
Atkinson
Summary
Dedicated customer support professional with 15 years of experience in healthcare and retail. Skilled in resolving concerns, clarifying processes, and fostering trust in high-pressure situations. Proficient with electronic documentation systems and cross-functional collaboration. Recently earned an AAS in Engineering Technology, seeking remote roles that leverage strong communication, problem-solving, and technical skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
TRAVEL CERTIFIED NURSING ASSISTANT
Medical Solutions
Omaha
04.2018 - 03.2026
- Delivered high-quality support across multiple facilities, learning new workflows, teams, and documentation systems quickly with minimal onboarding.
- Responded to patient and family concerns with empathy and professionalism, helping resolve questions in high-stress situations.
- Maintained accurate electronic documentation while following strict privacy, compliance, and procedural standards.
- Worked closely with nurses and interdisciplinary teams to communicate updates, coordinate care, and support consistent service delivery.
- Built a reputation for reliability, calm problem-solving, and strong communication in fast-paced environments.
CERTIFIED NURSING ASSISTANT
Fairfax Nursing Center
Fairfax
04.2017 - 04.2018
- Assisted residents with daily living activities while maintaining their dignity, comfort, and independence.
- Built trusting relationships with residents and family members by listening carefully and responding to concerns with empathy and professionalism.
- Observed and reported changes in resident conditions to nursing staff to support quality patient care.
- Maintained detailed documentation and followed safety and compliance procedures.
SEAFOOD ASSOCIATE
Wegmans Supermarket
Woodbridge
07.2009 - 09.2012
- Guided customers in product selection, addressing special requests and questions to enhance shopping experience in a busy retail environment.
- Prepared customer orders while maintaining food safety and quality standards.
- Managed inventory organization and product stocking to maintain operational efficiency in the department.
- Trained new employees on department procedures and customer service expectations to ensure a consistent and high-quality customer experience.
Education
Associate of Applied Science - Engineering Technology
DeVry University
Naperville, IL04-2026
Skills
- Customer support: de-escalation, issue resolution, active listening, escalation handling, documentation
- Systems: electronic health record systems, Microsoft Office, Google Workspace, email, data entry
- Technical: basic hardware/software troubleshooting, diagnostics, technical documentation, circuit testing, Arduino
- Work style: multitasking, adaptability, remote communication, training new team members, cross-functional collaboration
Certification
- HubSpot Customer Service Certification, 05/01/26
- Certified Nursing Assistant (Multi-State Licensed)
- Basic Life Support (BLS) Certification
Projects
Arduino Temperature Monitoring System
- Built and tested a basic temperature monitoring system using Arduino and sensors to capture and display real-time data.
- Diagnosed wiring and component issues, improving system reliability through iterative troubleshooting.
LED Sequencer Circuit
- Designed and assembled a simple LED sequencing circuit to demonstrate timing logic and electronics fundamentals.
- Identified and corrected wiring and performance issues through systematic testing.
Timeline
TRAVEL CERTIFIED NURSING ASSISTANT
Medical Solutions
04.2018 - 03.2026
CERTIFIED NURSING ASSISTANT
Fairfax Nursing Center
04.2017 - 04.2018
SEAFOOD ASSOCIATE
Wegmans Supermarket
07.2009 - 09.2012
Associate of Applied Science - Engineering Technology
DeVry University