Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Payne

Bellevue,NE

Summary

Dynamic Administrative Assistant with proven expertise at CRL Corporation in enhancing operational efficiency and customer relations. Skilled in data entry and time management, I successfully implemented streamlined office procedures, improving document organization and responsiveness. Recognized for delivering exceptional service and fostering collaborative team environments, I excel in supporting executive functions and training new staff.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Administrative Assistant

CRL Corporation
06.2015 - Current
  • Coordinated schedules and appointments for executives, ensuring efficient time management.
  • Managed correspondence and communications, enhancing responsiveness and professionalism.
  • Developed and maintained filing systems, improving document retrieval and organization.
  • Assisted in the preparation of reports and presentations, ensuring accuracy of information.
  • Implemented office procedures that streamlined operations and reduced administrative burdens.
  • Trained new staff on administrative protocols, fostering a collaborative work environment.
  • Collaborated with cross-functional teams to facilitate project coordination and communication efficiency.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Call Center Specialist

Hillcrest Health And Rehab
02.2008 - 10.2014
  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Managed high-volume inbound calls, ensuring timely resolution of customer inquiries and concerns.
  • Trained new team members on call handling protocols and customer engagement techniques.
  • Utilized CRM software to track interactions and maintain accurate customer records.
  • Collaborated with cross-functional teams to streamline processes and enhance service delivery.
  • Developed training materials for ongoing staff development, focusing on best practices in customer care.
  • Assisted customers by answering questions and responding to inquiries.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Assisted in the development of scripts and training materials, ensuring that all team members were equipped with the necessary tools to excel in their roles.
  • Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
  • Provided exceptional customer support during peak periods, helping maintain the highest level of service quality despite increased demand.
  • Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
  • Maintained accurate records of all customer interactions, fostering data-driven improvements in service quality and efficiency.

Education

High School Diploma -

Ralston High School
Ralston, NE
05.2007

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Customer relations
  • Clerical support

Certification

  • CNA - Certified Nurse Assistant

Timeline

Administrative Assistant

CRL Corporation
06.2015 - Current

Call Center Specialist

Hillcrest Health And Rehab
02.2008 - 10.2014

High School Diploma -

Ralston High School

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Jessica Payne