JESSICA ROBERTS

Responsibilities:

Patient Care

• Administered SoftWave Tissue Regenerative Therapy sessions in accordance with established protocols.
• Conducted patient consultations, explain treatment benefits, and address questions or concerns.
• Tracked patient progress, ensure continuity of care, and coordinate follow-up visits.
• Maintained accurate treatment records and uphold patient confidentiality.

Patient Education & Sales:

• Educated patients on therapy outcomes and create tailored treatment plans.
• Guided patients through care packages and payment options with transparency and professionalism.
• Built trusting relationships that support patient confidence and satisfaction.

Advertising & Outreach:

• Developed and implement marketing initiatives to promote SoftWave therapy within the clinic and local community.
• Managed social media, educational content, and community outreach to raise awareness.
• Collaborated with leadership to grow patient volume and brand presence.

Territory account manager responsible for selling Tactile Medical Devices and educating physicians, clinicians and patients on our medical devices that are clinically proven to improve the quality of life for Lymphedema patients.

Responsibilities

• Conducted full-cycle consultative sales (prospecting scheduling and attending meetings, product demonstrations, in servies, closing and follow-up.)

• Worked with physicians, therapists and other clinicians to increase awareness and educate on the flexitouch system and other products and services offered my Tactile Medical.

• Provided in-home product demonstrations on our devices for patients.

• Assisted the territory manager with sales strategies and execution to surpass monthly, quarterly, and annual sales goals.

• Assisted in providing customer support through training and education in disease state, treatment protocols, reimbursement requirements, etc.

• Compliant with all appropriate regulatory requirements, including HIPAA

• 2021 Finished at 120% and 128% to revenue plan.
• Completed 280 patient demos within two territories supported.
• Contributed to significant revenue and referral growth.
• Cancer Partners of Nebraska with 184% revenue growth.
• Nebraska Medicine PT/OT @ Village Pointe with 333% revenue growth.
• Speir Physical Therapy with 140% revenue growth.
• Thrived in a flexible environment as position evolved.
• Disease state knowledge and process.
• Continuously seeking opportunities and knowledge to grow self, team and territory.
• Implemented a reoccurring clinic day to see patients and meet with top referring clinic.

• Communicated affirmatively and promoted positive attitudes with every student.
• Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
• Supported students with personalized accommodations, extra assistance and educational assessments.

• Successfully completed health care data entry; including insurance, demographic and health history into the system to ensure that all records were up-to-date.
• Communicated & built relationships with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
• Evaluated health education needs of patients and provided necessary training and instruction.
• Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
• Acted as patient advocate and implemented total patient care as part of a nursing team.

• Efficiently addressed customer issues to ensure quick and successful resolution.
• Improved sales and customer satisfaction by working with store manager and colleagues.
• Oversaw daily operations of store, including inventory and supply restock, cash-handling and assisting customers.
• Networked with customers and asked open-ended questions to determine what their immediate needs were.
• Offered direction and gave constructive feedback to motivate team members.
• Maintained friendly and professional customer interactions.
• Built customer confidence by actively listening to their concerns and giving appropriate feedback.
• Shared product knowledge with customers while making personal recommendations.

• Immediately reported fires, accidents and other safety hazards.
• Patrolled the premises regularly to ensure safety of employees and visitors.
• Checked and secured building entrances.
• Greeted tenants and guests as they entered and left the property.
• Called and coordinated with police, fire and EMT services.