Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Kozeny

Omaha

Summary

Qualified bartender with robust background in hospitality and customer satisfaction. Proven ability to create positive and memorable guest experiences in high energy environments. Efficient in organization and cleanliness. Reliable team player and adaptable to changing needs.

Overview

16
16
years of professional experience

Work History

Bartender

White House Bar and Grill
03.2022 - Current
  • Developed strong relationships with regular patrons by consistently delivering outstanding service and friendly conversation, fostering loyalty and community engagement.
  • Delivered exceptional service in high-pressure environments, enhancing guest satisfaction.
  • Implemented efficient workflow processes that reduced drink preparation time during peak hours.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.

Hairstylist

Self-employeed
01.2011 - Current
  • Assisted clients with selecting hairstyles and products to enhance personal style.
  • Developed proficiency in using cutting, coloring, and styling tools to deliver quality services.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Adapted quickly to various client needs and preferences during consultations.
  • Provided excellent customer service by addressing client inquiries and concerns effectively.

Bartender

Clancys
04.2009 - 10.2012
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Education

Cosmetology Liscense - Cosmetology

Xenon
Omaha, NE
12-2010

High School Diploma -

Northwest High
Omaha
05-2006

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Responsible alcohol service

Timeline

Bartender

White House Bar and Grill
03.2022 - Current

Hairstylist

Self-employeed
01.2011 - Current

Bartender

Clancys
04.2009 - 10.2012

Cosmetology Liscense - Cosmetology

Xenon

High School Diploma -

Northwest High

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Jessica Kozeny