Jessica Warren
Bladen
Summary
Dynamic Customer Service Manager at Forged Steel-N-Wood with proven expertise in conflict resolution and relationship building. Successfully enhanced customer satisfaction through innovative problem-solving and meticulous account management. Recognized for exceeding service expectations and fostering strong vendor relationships, driving both customer loyalty and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Forged Steel-N-Wood
Bladen
03.2022 - Current
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Prepared contracts
- Assisted in design of the projects.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Established positive rapport with customers, to maintain positive and successful relationships.
- Billing
- Proposed or approved modifications to project plans.
- Reviewed accounts for payments received or approved credit arrangements.
Bartender/Bar Manager
Blue Hill Tavern
Blue Hill
01.2022 - 01.2025
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Placed weekly product orders
- Maintained strong relationships with each vendor.
- Balanced daily registers and generated sales reports for owner.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Trained new bartenders on drink preparation and upselling techniques.
- Provided drink suggestions to customers based on their preferences.
- Monitored bar inventory and promptly restocked low items before depletion.
- Kept track of bar tabs
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Greeted frequent visitors by name and explained new promotions.
- Completed regular bar inventories and daily requisition sheets.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Greeted customers and provided excellent customer service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Resolved customer complaints in a professional manner.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Adhered to state regulations regarding serving alcohol responsibly.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Collected and organized daily till totals and tips.
- Planned and coordinated special events to boost customer numbers and profits.
Education
High School Diploma -
Home School
Flagstaff, AZ05-2005
Skills
- Customer service
- Account management
- Billing process
- Project management
- Conflict resolution
- Relationship building
- Problem solving
- Effective communication
- Attention to detail
Timeline
Customer Service Manager
Forged Steel-N-Wood
03.2022 - Current
Bartender/Bar Manager
Blue Hill Tavern
01.2022 - 01.2025
High School Diploma -
Home School